Customer and employee engagement

Engaging new customers and communicating with existing ones can be a challenging endeavour, especially when it comes to understanding who you’re talking to and what messages they want to hear. For larger organisations, the challenge may be accessing customer data from various sources or ensuring the right people can find the right marketing assets when they need them.

Empower your organisation with the right tools

Whatever your customer engagement challenges, Ricoh offers cloud-based, data-driven solutions that can help you customise your communications, control your assets and empower your organisation to use the right marketing tools at the right time.

Solutions & Services

Customer Communications Management
Marketing Technology (MAM / DAM)
Digital Experience Platforms (DXP)
eCommerce Services

Customer Communications Management

Improve customer experience with targeted communications

Streamline your communications to deliver superior customer service. Our Customer Communications Solutions empower your staff to easily create relevant, targeted communications. Powerful workflows streamline processes from creation through to delivery to maximise ROI on all your communication activities.

Optimise your communication processes

We deliver the right mix of scalable software applications and professional services to meet your specific communication needs. Leveraging solutions like our high-performance personalised document creation solution, FusionPro, we help you optimise your costs and communication processes to produce highly effective, targeted messaging for each recipient - improving customer satisfaction and response.