Overview
Manage Your Ricoh Devices with OneRicoh
OneRicoh is the most convenient way to manage your Ricoh devices online. You can track usage, submit meter readings, order toner supplies, and place service requests within your inclusive contract.
eService is now part of OneRicoh. If you were previously an eService customer and have yet to move to OneRicoh, you can still do so. Simply sign in, and we will prompt you to update your password. Doing so will activate your OneRicoh account. Alternatively, if you’re a new customer, register for OneRicoh.

FAQS
Why OneRicoh?
How does the OneRicoh portal simplify device management?
OneRicoh is a comprehensive online portal designed to streamline the management of Ricoh devices, toner supplies, and servicing. It allows you to track usage across your entire fleet, submit meter readings for accurate billing, order toner supplies within your inclusive contract, report incidents, and place service requests in one place. By centralising these functions, OneRicoh significantly simplifies device management, saving time and improving efficiency for businesses using Ricoh products.
How does OneRicoh benefit businesses with multiple Ricoh devices?
OneRicoh offers substantial benefits if you’re managing multiple Ricoh devices. It provides a unified interface to monitor and control all registered devices, enabling easy tracking of usage patterns and consumable needs across the entire fleet. This centralised management approach helps optimise resource allocation, reduces downtime through proactive maintenance, and streamlines administrative tasks. Additionally, the ability to submit bulk meter readings and manage service requests for multiple devices in one place enhances operational efficiency and cost-effectiveness.
Consumable Orders
Can I modify the delivery address when ordering consumables?
Your machine’s primary account address is the default delivery address when ordering consumables. The delivery address may be changed, but only address lines 2 and 3 may be edited; if this is done, the updated address will be saved as the device’s new default delivery address. If you change the delivery address or request an address change for this machine in “My Products”, or during service requests, the delivery address will not be updated.
How do I place a consumable order?
Log into the OneRicoh portal and click “Submit a Consumable Order”. From there, choose the product you want to order from the list of registered products, and follow the on-screen prompts. The order confirmation number will be displayed. Please note that once the order has been placed, it is generally not possible to cancel or amend it.
How do I track my consumable order?
Log in to the OneRicoh portal and click on “My Products”. From the “Select Product” list, choose the product you ordered, click on the serial number, and then go to the ‘Consumable Orders” section. Click on the “Track Order” link for the relevant order number to view the order status on the courier’s website.
Please note that tracking is only available once the order has been dispatched.
Meter Reading
How do I submit bulk meter readings using file upload?
First, check whether this functionality has been enabled for your country. You must be a registered user on the OneRicoh portal to upload a bulk meter reading file. Ensure you have selected the option to receive meter reading reminders for the machine. Click the bulk meter reading link in the reminder email, or click “Bulk Meter Reading” on the OneRicoh home page. Continue to follow the navigation guide and prompts.
How do I read my meter?
You can learn how to read a meter by following the steps in this guide, selecting a model, and entering “Meter Readings” in the search box. Then follow the link for “How to display or print the counter”. If you still have problems finding the counter on your machine, please contact your local support desk for more information. Your local support desk's email address can be found in the “Contact Us” section.
How do I submit a meter reading?
Log in to the OneRicoh portal and click “Meter Reading”. You can select all products by ticking the “Select” option in the list header. Alternatively, you can select products individually by highlighting the serial number and ticking the “Select” box. Continue to follow the navigation guide and prompts.
My Account
How do I change any of my account details and email confirmation preferences?
To change your account details, log in to the OneRicoh portal and click “My Account”, then “Edit My Account”. Update any of the editable details and preferences as required, and then click the “Update” button.
Can I change the ‘Name’ and ‘Title’ details in My Account?
Yes, it is possible to change your name and title.
Credentials
Why can't I log in?
If your user ID or password is entered incorrectly, you will be unable to log in to the OneRicoh portal. Please note that the password is case-sensitive.
How do I change my password?
To change your password, log in to the OneRicoh portal and click “My Account”. Next, click “Change Password”. Enter your current and new password, then click “Update”. A confirmation screen will pop up once the password has successfully been changed.
What should I do if I forget my password?
Click “Forgot Password” on the OneRicoh homepage. Enter your user ID and answer two security questions. A new password will be emailed to the registered email address. After logging in, you can change your password by clicking “My Account”.
What should I do if I forget my user ID?
Click “Forgot User ID” on the OneRicoh homepage. You will be asked to enter your first name, your last name, and the email address that you registered with. Your user ID will be emailed to the registered email address.
Service Requests
How do I cancel a service request?
To cancel a service request, please call our local Support Helpline on the appropriate number below:
Ricoh Austria: +43 (0) 5 74 264 6000
Ricoh Belgium: +32 (0)2 5582600
Ricoh Denmark: +45 43666940
Ricoh Finland: 0203 83888
Ricoh France: 0 892 012012
Ricoh Germany: +49 (0) 511 6742 4000
Ricoh Hungary: +36 23 806 800
Ricoh Ireland: 1890202900
Ricoh Italy: 848000994 - 8
Ricoh Luxembourg: 335887
Ricoh Netherlands: +31 (0)73 645 1333
Ricoh Norway: +47 22587800
Ricoh Poland: 801 399 007
Ricoh Portugal: 808203002
Ricoh South Africa: 27117235444
Ricoh Spain: 902.700.000
Ricoh Sweden: 020-734734
Ricoh Switzerland: 0844 802 002
Ricoh United Kingdom: 0330 123 0311
Ricoh Turkey: +90 212 370 96 00
Can I change the service address when creating a service request?
It is possible to change the service address when you are creating a service request. You can choose whether this change is permanent or temporary. If you mark the address change as permanent, the address will be used for just this service request, and Ricoh will be notified.
Permanent address change requests will need to be validated by Ricoh. When this has been done, the installation address displayed as the default service request address in OneRicoh will be updated permanently. Please note that if other devices are assigned at this account/location, the address will change for all of them.
How do I place a service request?
Click “Service Request” in the OneRicoh homepage. From there, choose the product you would like to place the service request for from the list of registered products, and follow the on-screen prompts. You can also solve the problem using the "Knowledge Base" link.
Can I update a Service Request once I have submitted it?
Yes, it is possible to update an open service request if an engineer has not already been dispatched.
If you try to open a new service request when there is already another open service request, a message will appear with the existing service request number displayed as a link. If it is possible to update the existing Service Request, you will see the “Update” button, allowing you to add more text. A notification will be sent to Ricoh with your update.
How do I track my service request?
Log into the OneRicoh portal and click on “My Products”. From the “Select Product” list, choose the product for which the service request was placed, click on the serial number, and then navigate to the “Service Requests” section.
When you find the required service request, you will see any activities that have been generated and their current status, e.g., for a field repair. You may see statuses including:
● “To Be Scheduled”: The request has been recorded, and an engineer will be assigned.
● “Dispatched”: an engineer has been assigned.
● “Travel”: an engineer is on the way.
● “On-site”: an engineer is on-site.
Product Registration
How do I register multiple products at the same location?
You can register additional machines at the same location by registering one product and following the prompts to register other machines on the same site, which may still need to be registered. By default, all identified serial numbers will be selected, although you can uncheck the products you don’t want to register yet.
By default, the assigned backup email address and meter reading reminder preferences will be the same as the first machine you register. You may edit the backup email address, meter reading reminder preference, and friendly name for a machine in this list. Alternatively, you can edit them later in “My Products”.
Registrations for multiple products at the same location will go through our approval process and generally be registered to your OneRicoh account within two working days.
What is the purpose of the “Friendly Name”?
When registering a product, you can give your product a “Friendly Name”. This can be any name of your choice and will enable you to quickly identify your product, e.g. “Ground Floor Colour”.
How do I register additional products?
You will need the serial number of the product and the postcode of the product’s location. The Serial Number is located on a sticker on the front of the machine. Click “Register a new machine” and follow the prompts. If either the serial number or postal code is entered incorrectly or any message is displayed, you will be unable to continue and will be asked to contact the local support desk for more information via the most appropriate method.
How do I register multiple products?
If you have ten or more products to register on the OneRicoh website, please email your country's support desk and include the User ID (login name) to which the products are to be registered and either the account number or a list of serial numbers. Support desk emails are mentioned below:
Ricoh Austria: kundendienst@ricoh.at
Ricoh Belgium: OneRicohs@ricoh.be
Ricoh Denmark: order@ricoh.dk
Ricoh Finland: service@ricoh.fi
Ricoh France: demande.internet@ricoh.fr
Ricoh Germany: OneRicoh@service.ricoh.de
Ricoh Hungary: szerviz@ricoh.hu
Ricoh Ireland: OneRicoh@ricoh.ie
Ricoh Italy: supporto.OneRicoh@ricoh.it
Ricoh Luxembourg: support@ricoh.lu
Ricoh Netherlands: customer.control@ricoh.nl
Ricoh Norway: kundesenter@ricoh.no
Ricoh Poland: service@ricoh.pl
Ricoh Portugal: OneRicoh@ricoh.pt
Ricoh South Africa: OneRicoh@ricoh.co.za
Ricoh Spain: cac@ricoh.es
Ricoh Sweden: kundservice@ricoh.se
Ricoh Switzerland: servicedesk_OneRicoh@ricoh.ch
Ricoh United Kingdom: OneRicoh@ricoh.co.uk
Ricoh Turkey: servis@ricoh.com.tr
Quick Search
How do I use quick search?
The “Quick Search” option can only be used on the homepage when logged in to the application. You can search using three items:
Serial number: Please enter a complete product serial number and click “Go”. The serial number must already be registered with your OneRicoh account. You will then be directed to the “My Products” page for this serial number. From “My Products”, you can view historical service requests, consumable orders, and meter readings. You can also create a new service request or consumable order, or enter readings for the selected serial number.
Service Request: Please select “Service Request” in the drop-down menu, enter a complete service request number and click “Go”. You can only search for serial numbers already registered to your account in OneRicoh on service requests. Details of the service request will then be displayed, enabling you to create a new service request.
Consumable Order: Please select “Consumable order” in the drop-down menu, enter a complete consumable order number, and click “Go”. You can only search consumable orders for serial numbers already registered to your account in OneRicoh. Details of the consumable order will then be displayed to you, enabling you to create a new order.
My Products
How do I remove/delete a machine which is registered to me?
You can deregister one or more machines from your profile by using “Delete Product(s)” and selecting those you wish to delete. The machine and history related to it will no longer show against your profile, and you will no longer receive meter reading reminders for it. Deletion does not imply deletion of the machine from any contract or billing.
To de-register a machine, please click the checkbox against the machine you wish to de-register. You may select all machines visible on the current page, but please note that if you have more than ten machines registered to you and wish to de-register machines on other pages, you must navigate to the appropriate page(s) and select the required machines on those pages.
How can I change the address for a machine?
It is possible to request an amendment to the address where the machine is located. You will be asked to provide a reason for the change, and upon receipt of this request, Ricoh will need to verify the change. Only when this has been done will the address in OneRicoh be updated permanently. If other devices are assigned at this account/location, the address will change for all of them.
Help and support
Need more support?
If you need to download drivers and software from the Download Centre, find tips and solutions in the Knowledge Base, or register your product warranty to stay protected visit our support page.
Get support