OneRicoh Portal
A man wearing glasses and a white shirt is holding a tablet, looking at it thoughtfully. The background features a blurred, modern office setting with digital icons symbolizing tools, packages, and connectivity. The "one Ricoh" logo is prominently displayed, with the word "one" in a red speech bubble and "Ricoh" in black text.

OneRicoh Portal

The easy way to manage your Ricoh devices, toner supplies, and servicing.

Overview

Manage Your Ricoh Devices with OneRicoh

OneRicoh is the most convenient way to manage your Ricoh devices online. You can track usage, submit meter readings, order toner supplies, and place service requests within your inclusive contract.

eService is now part of OneRicoh. If you were previously an eService customer and have yet to move to OneRicoh, you can still do so. Simply sign in, and we will prompt you to update your password. Doing so will activate your OneRicoh account. Alternatively, if you’re a new customer, register for OneRicoh.

A laptop with the Ricoh logo on the screen. The screen shows a login page for the Ricoh Portal. A group of people are working together in the background.  In the foreground, there are several Ricoh multifunction printers.  The image is surrounded by red circles that transmit the idea of connection between the One Ricoh Portal and the Ricoh devices.

What you can do in the OneRicoh Portal

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Register and track usage

Register your devices and get usage insights across your entire fleet.

Icon of a meter reading

Submit meter readings

Keep track of your usage for accurate billing by entering single or bulk meter readings.

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Create a service incident

Raise a support ticket for our team to address.

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Order Toner and consumables

Request toner and consumables from your inclusive contract.*

*To purchase consumables such as toner and paper, as well as a wide range of third-party IT products outside of your existing Ricoh contract, visit the Ricoh eShop.

FAQS

Why OneRicoh?

How does the OneRicoh portal simplify device management?

OneRicoh is a comprehensive online portal designed to streamline the management of Ricoh devices, toner supplies, and servicing. It allows you to track usage across your entire fleet, submit meter readings for accurate billing, order toner supplies within your inclusive contract, report incidents, and place service requests in one place. By centralising these functions, OneRicoh significantly simplifies device management, saving time and improving efficiency for businesses using Ricoh products.


How does OneRicoh benefit businesses with multiple Ricoh devices?

OneRicoh offers substantial benefits if you’re managing multiple Ricoh devices. It provides a unified interface to monitor and control all registered devices, enabling easy tracking of usage patterns and consumable needs across the entire fleet. This centralised management approach helps optimise resource allocation, reduces downtime through proactive maintenance, and streamlines administrative tasks. Additionally, the ability to submit bulk meter readings and manage service requests for multiple devices in one place enhances operational efficiency and cost-effectiveness.

Consumable Orders

Can I modify the delivery address when ordering consumables?

Your machine’s primary account address is the default delivery address when ordering consumables. The delivery address may be changed, but only address lines 2 and 3 may be edited; if this is done, the updated address will be saved as the device’s new default delivery address. If you change the delivery address or request an address change for this machine in “My Products”, or during service requests, the delivery address will not be updated.

How do I place a consumable order?

Log into the OneRicoh portal and click “Submit a Consumable Order”. From there, choose the product you want to order from the list of registered products, and follow the on-screen prompts. The order confirmation number will be displayed. Please note that once the order has been placed, it is generally not possible to cancel or amend it. 

How do I track my consumable order?

Log in to the OneRicoh portal and click on “My Products”. From the “Select Product” list, choose the product you ordered, click on the serial number, and then go to the ‘Consumable Orders” section. Click on the “Track Order” link for the relevant order number to view the order status on the courier’s website. 

Please note that tracking is only available once the order has been dispatched.

Meter Reading

How do I submit bulk meter readings using file upload?

First, check whether this functionality has been enabled for your country. You must be a registered user on the OneRicoh portal to upload a bulk meter reading file. Ensure you have selected the option to receive meter reading reminders for the machine. Click the bulk meter reading link in the reminder email, or click “Bulk Meter Reading” on the OneRicoh home page. Continue to follow the navigation guide and prompts.

How do I read my meter?

You can learn how to read a meter by following the steps in this guide, selecting a model, and entering “Meter Readings” in the search box. Then follow the link for “How to display or print the counter”. If you still have problems finding the counter on your machine, please contact your local support desk for more information. Your local support desk's email address can be found in the “Contact Us” section. 

How do I submit a meter reading?

Log in to the OneRicoh portal and click “Meter Reading”. You can select all products by ticking the “Select” option in the list header. Alternatively, you can select products individually by highlighting the serial number and ticking the “Select” box. Continue to follow the navigation guide and prompts.

My Account

How do I change any of my account details and email confirmation preferences?

To change your account details, log in to the OneRicoh portal and click “My Account”, then “Edit My Account”. Update any of the editable details and preferences as required, and then click the “Update” button.

Can I change the ‘Name’ and ‘Title’ details in My Account?

Yes, it is possible to change your name and title.

Credentials

Why can't I log in?

If your user ID or password is entered incorrectly, you will be unable to log in to the OneRicoh portal. Please note that the password is case-sensitive.

How do I change my password?

To change your password, log in to the OneRicoh portal and click “My Account”. Next, click “Change Password”. Enter your current and new password, then click “Update”. A confirmation screen will pop up once the password has successfully been changed. 

What should I do if I forget my password?

Click “Forgot Password” on the OneRicoh homepage. Enter your user ID and answer two security questions. A new password will be emailed to the registered email address. After logging in, you can change your password by clicking “My Account”. 

What should I do if I forget my user ID?

Click “Forgot User ID” on the OneRicoh homepage. You will be asked to enter your first name, your last name, and the email address that you registered with. Your user ID will be emailed to the registered email address.

Service Requests

How do I cancel a service request?

To cancel a service request, please call our local Support Helpline on the appropriate number below:

Ricoh Austria: +43 (0) 5 74 264 6000

Ricoh Belgium: +32 (0)2 5582600

Ricoh Denmark: +45 43666940

Ricoh Finland: 0203 83888

Ricoh France: 0 892 012012 

Ricoh Germany: +49 (0) 511 6742 4000 

Ricoh Hungary: +36 23 806 800

Ricoh Ireland: 1890202900

Ricoh Italy: 848000994 - 8

Ricoh Luxembourg: 335887

Ricoh Netherlands: +31 (0)73 645 1333

Ricoh Norway: +47 22587800

Ricoh Poland: 801 399 007

Ricoh Portugal: 808203002

Ricoh South Africa: 27117235444

Ricoh Spain: 902.700.000

Ricoh Sweden: 020-734734

Ricoh Switzerland: 0844 802 002

Ricoh United Kingdom: 0330 123 0311

Ricoh Turkey: +90 212 370 96 00

Can I change the service address when creating a service request?

It is possible to change the service address when you are creating a service request. You can choose whether this change is permanent or temporary. If you mark the address change as permanent, the address will be used for just this service request, and Ricoh will be notified. 

Permanent address change requests will need to be validated by Ricoh. When this has been done, the installation address displayed as the default service request address in OneRicoh will be updated permanently. Please note that if other devices are assigned at this account/location, the address will change for all of them.

How do I place a service request?

Click “Service Request” in the OneRicoh homepage. From there, choose the product you would like to place the service request for from the list of registered products, and follow the on-screen prompts. You can also solve the problem using the "Knowledge Base" link.

Can I update a Service Request once I have submitted it?

Yes, it is possible to update an open service request if an engineer has not already been dispatched. 

If you try to open a new service request when there is already another open service request, a message will appear with the existing service request number displayed as a link. If it is possible to update the existing Service Request, you will see the “Update” button, allowing you to add more text. A notification will be sent to Ricoh with your update.

How do I track my service request?

Log into the OneRicoh portal and click on “My Products”. From the “Select Product” list, choose the product for which the service request was placed, click on the serial number, and then navigate to the “Service Requests” section.

When you find the required service request, you will see any activities that have been generated and their current status, e.g., for a field repair. You may see statuses including:

“To Be Scheduled”: The request has been recorded, and an engineer will be assigned. 

“Dispatched”: an engineer has been assigned. 

“Travel”: an engineer is on the way.

“On-site”: an engineer is on-site.

Product Registration

How do I register multiple products at the same location?

You can register additional machines at the same location by registering one product and following the prompts to register other machines on the same site, which may still need to be registered. By default, all identified serial numbers will be selected, although you can uncheck the products you don’t want to register yet.

By default, the assigned backup email address and meter reading reminder preferences will be the same as the first machine you register. You may edit the backup email address, meter reading reminder preference, and friendly name for a machine in this list. Alternatively, you can edit them later in “My Products”. 

Registrations for multiple products at the same location will go through our approval process and generally be registered to your OneRicoh account within two working days.

What is the purpose of the “Friendly Name”?

When registering a product, you can give your product a “Friendly Name”. This can be any name of your choice and will enable you to quickly identify your product, e.g. “Ground Floor Colour”.

How do I register additional products?

You will need the serial number of the product and the postcode of the product’s location. The Serial Number is located on a sticker on the front of the machine. Click “Register a new machine” and follow the prompts. If either the serial number or postal code is entered incorrectly or any message is displayed, you will be unable to continue and will be asked to contact the local support desk for more information via the most appropriate method.

How do I register multiple products?

If you have ten or more products to register on the OneRicoh website, please email your country's support desk and include the User ID (login name) to which the products are to be registered and either the account number or a list of serial numbers. Support desk emails are mentioned below:  

Ricoh Austria: kundendienst@ricoh.at

Ricoh Belgium: OneRicohs@ricoh.be

Ricoh Denmark: order@ricoh.dk

Ricoh Finland: service@ricoh.fi

Ricoh France: demande.internet@ricoh.fr

Ricoh Germany: OneRicoh@service.ricoh.de

Ricoh Hungary: szerviz@ricoh.hu

Ricoh Ireland: OneRicoh@ricoh.ie

Ricoh Italy: supporto.OneRicoh@ricoh.it

Ricoh Luxembourg: support@ricoh.lu

Ricoh Netherlands: customer.control@ricoh.nl

Ricoh Norway: kundesenter@ricoh.no

Ricoh Poland: service@ricoh.pl

Ricoh Portugal: OneRicoh@ricoh.pt

Ricoh South Africa: OneRicoh@ricoh.co.za

Ricoh Spain: cac@ricoh.es

Ricoh Sweden: kundservice@ricoh.se

Ricoh Switzerland: servicedesk_OneRicoh@ricoh.ch

Ricoh United Kingdom: OneRicoh@ricoh.co.uk

Ricoh Turkey: servis@ricoh.com.tr

My Products

How do I remove/delete a machine which is registered to me?

You can deregister one or more machines from your profile by using “Delete Product(s)” and selecting those you wish to delete. The machine and history related to it will no longer show against your profile, and you will no longer receive meter reading reminders for it. Deletion does not imply deletion of the machine from any contract or billing. 

To de-register a machine, please click the checkbox against the machine you wish to de-register. You may select all machines visible on the current page, but please note that if you have more than ten machines registered to you and wish to de-register machines on other pages, you must navigate to the appropriate page(s) and select the required machines on those pages.

How can I change the address for a machine?

It is possible to request an amendment to the address where the machine is located. You will be asked to provide a reason for the change, and upon receipt of this request, Ricoh will need to verify the change. Only when this has been done will the address in OneRicoh be updated permanently. If other devices are assigned at this account/location, the address will change for all of them.

Help and support

Need more support?

If you need to download drivers and software from the Download Centre, find tips and solutions in the Knowledge Base, or register your product warranty to stay protected visit our support page.

Get support