Ricoh eShop combines agility and efficiency, enabling Camper to order supplies online 24/7
Camper is a Spanish footwear company based on the island of Mallorca, Spain. In the midst of the Covid-19 pandemic, the company was in a hurry to find new ways and mechanisms to save time and effort in all their internal processes. They called upon Ricoh to help them improve their IT equipping process and, consequently, to empower their work teams with the technology needed to keep their business thriving despite the threats caused by the pandemic.
Camper’s objective was to keep satisfying their customer demand while adapting their purchasing processes to a new reality in which cost reductions and process efficiency were high up the business agenda. Ricoh eShop was presented not only as a new way to make the ordering process more efficient, but also to enable the business to equip their remote working employees and deliver IT materials directly to their homes if needed.
"In Ricoh eShop we’ve found a solution that offers a a large variety of products, enabling us to source the specific laptops we were looking for. The solution combines good functionality with competitive price."
Jose Arellano, Business Technology Support, Camper HQ
- Challenge: Digital workflows and processes
- Industry: Other
- Business size: Large business
- Service Line: eCommerce
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