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Customer Engagement

In today’s competitive market, organisations need to be able to quickly convert customer data and insights into customer engagement. Ricoh is here to help you turn your data into business intelligence and then harness that understanding to produce effective, targeted print communications that get results.

Key services

  • Customer Communication Management

    Customer Communication Management

    Increase engagement with innovative multi-channel technology, workflow solutions and personalisation options.

  • Ricoh Connect & Collaborate

    Ricoh Connect & Collaborate

    With real-time communication tools, you can reduce costs, improve collaboration, and enhance employee performance.

  • Commercial Printer

    Commercial Printer

    Affordable, integrated consumer-focussed solutions that let you offer your customers the latest in print innovation.


Closing the gap between knowledge and communication

The alignment of people, processes and technology is transforming the way we do business. Organisations need to remain flexible to adapt to an ever changing competitive landscape, and rapid access to data and the ability to convert it into tangible customer engagement is key.

Transform your data into insight

Ricoh has the experience and expertise to help you turn your data into actionable insight, regardless of its initial format. Whether you’re looking for solutions for high volume document processing or want to reduce the time your staff members spend inputting customer data, we have time-saving practical solutions that will assist you.

Turn your insights into personalised communications

Once you’ve gathered your customer intelligence, you’re ready to turn it into tailored communications. Print room technologies, like variable data printing, facilitate targeted customer communications by allowing elements like images and text to change from one piece of output to the next. And transpromo technology makes it easy to print targeted, relevant messaging on customer communications, like coupons or sale announcements on the bottom of invoices.

And as for office printers, Ricoh’s new generation of multifunction devices enable businesses of all sizes to produce higher quality documents, so it’s easier than ever to produce impactful print communications in-house.

Additional services for Customer Engagement


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