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Outsourcing non-core process transforms insurer’s cost base

Ricoh’s ISAE 3402-certified process ensures regulatory compliance

Menzis is one of the largest health insurance companies in the Netherlands. The brands Menzis and Anderzorg provide health insurance and healthcare services for more than 2.2 million customers. Menzis has offices in Groningen, Wageningen, Den Haag and Enschede and employs around 1,700 people (fte).

With its customer communication becoming increasingly electronic, Menzis’ mailroom, which had once processed tens of thousands of documents a week, was seeing a steady decline in volume. To improve efficiency and reduce overheads, Menzis outsourced its mailroom services to Ricoh.

“Outsourcing to Ricoh helped us to realise cost savings. Instead of paying for people and premises, we now just pay for services as they are consumed.”

Bert Kleijweg, Facilities Manager, Menzis


  • Challenge: Digital workflows and processes, Customer Engagement, Information Security, Governance and compliance
  • Industry: Other
  • Business size: Large business
  • Service Line: Business Process Services

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