Municipality of Glyfada
Municipality of Glyfada

CASE STUDY

The Municipality of Glyfada is now open 24/7 thanks to Ricoh smart lockers

Convenient 24-hour click-and-collect service for official documents increases citizen satisfaction and improves efficiency.

The Municipality of Glyfada on the outskirts of Athens has created a secure, convenient 24-hour click-and-collect service for official documents using Ricoh Smart Lockers, increasing citizen satisfaction and improving efficiency.




"Our citizens are delighted with the greater flexibility of our new approach. When they complete the online document request form, 90 percent prefer to use the Ricoh Smart Lockers rather than collecting from an employee in the town hall."

Nikos Papadopoulos, IT Director at the Municipality of Glyfada



Summary

  • Challenge: Customer Engagement
  • Industry: Public Sector
  • Business size: Mid Size Business
  • Service Line: Business Process Services

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