IT Service - Customer Experience
Maximise customer engagement with personalised experiences
Create meaningful customer engagement and better user experiences that drive growth, revenue and loyalty, has become fundamental for all businesses. This can be achieved through the implementation of a digital platform, but is often seen as a complex and resource-demanding effort.
We can help you to build intelligence, drive engagement and heighten user experience by digitally curating your interactions. We support you with the implementation of the products and offer fully managed solutions.
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eCommerce
Engage with your customers, create new revenue opportunities and become more efficient with bespoke online portals. -
Data and Analytics Solutions
Harmonise your platforms, automate data and analyse processes to see what's really happening in your business. Then take these insights to improve the customer experience and take performance to another level.
IDC Whitepaper - Customer Experience
IDC research shows that the adoption of digital platforms will continue to grow steadily over the next five years, and that the companies implementing these platforms within the next two years will lead the market for the next decade.
Customer success stories
Read how our clients achieved their goals supported by our customer experience services:
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DIA Supermarkets
Ricoh helps retailer DIA simplify online shopping by enabling shoppers to benefit from a personalised experience and targeted promotions.
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Allfunds Bank
Ricoh helped Allfunds Bank develop a digital portal that provides an immersive omnichannel user experience for its customers.
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IEMA
IEMA has utilised a Ricoh business intelligence solution to improve data access and deliver better quality information to their customers.
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