World leading sustainability body recovers lost revenue and improves services with Ricoh business intelligence solution
IEMA has used a Ricoh business intelligence solution to improve data access and deliver better quality information. The organisation is set to recover lost fee revenue, enhance services and improve the customer experience for its members.
"We were impressed with Ricoh’s Business Solutions team because of its expertise, wealth of experience and its commitment to us as a relatively small organisation, which made the project and working relationship so positive."
Neil Fray, Finance Director, IEMA
- Challenge: Customer Engagement
- Industry: Professional Services, Membership organization
- Business size: Large business
- Service Line: Application Services
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