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SoftBank Robotics

SoftBank Robotics develops interactive, engaging, and productivity-enhancing robots that benefit humanity, making people’s lives easier, safer, and more connected. After investigating several potential options, the company decided to harness a dedicated maintenance and repair service from Ricoh.

"Softbank Robotics knows that with Ricoh we can depend on a reliable partner to provide the responsive post-sales support that our customers expect and is synonymous with our brand values, while we focus our energies on innovation, increasing sales, and exploring new markets for Whiz. With Ricoh, Softbank Robotics is well-placed to bring our products to more and more European customers to meet ever-increasing demand, improving our customers’ lives and making the world a better, happier place.” Stefano Bensi, General Manager of SoftBank Robotics EMEA

  • Challenge: Customer Engagement
  • Industry: Other
  • Business size: Mid Size Business
  • Service Line: IT Infrastructure Services

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