Cillion improves customer experiences with agile, highly responsive support services
Ricoh RemoteConnect Support has positive impact on the quality of service Cillion offers to their customers
By deploying Ricoh RemoteConnect Support, IT services provider Cillion can resolve issues twice as quickly and deliver greater value to customers-all at reduced operational cost.
"With Ricoh RemoteConnect Support, we can activate the customer’s Ricoh Smart Integration licence, download and install the software, and provide in-depth remote training, including demonstrations on how to create agile document management workflows."
Amine Assiahi, Customer Support Operator at Cillion
- Challenge: Digital workflows and processes, Customer Engagement
- Industry: Other
- Business size: Mid Size Business
- Service Line: IT Infrastructure Services
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