Luxury Fashion Retailer
Luxury Fashion Retailer

CASE STUDY

Creating a seamless instore experience for customers worldwide

Implementing a standardised global support model to mitigate operational risk

This luxury fashion retailer worked with Ricoh to implement a standardised global support model for its stores, ensuring fully responsive service, mitigating operational risk, and reducing costs.

The successful delivery of such a large scale end-user IT support model illustrates the global service capabilities of Ricoh.

Find out more about how we can enhance your retail experience.



"The successful delivery of such a largescale end-user IT support model illustrates the global service capabilities of Ricoh."

Ian McLachlan, Global Delivery Director



Summary

  • Challenge: Customer Engagement
  • Industry: Other
  • Business size: Large business
  • Service Line: IT Infrastructure Services

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