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Technical assistance for InPost's Italian locker network

Delivering end-to-end management for automated smart lockers, including installation and maintenance

InPost is a leading Polish company specializing in the production of automated lockers, enabling goods and food to be delivered and collected 24h/7, 365 days a year. 

Building on competence built up over time, a couple of years ago InPost decided to expand into other countries, exporting its model and experience. Italy is one of the priority areas for this company, thanks to its partnership with Poste Italiane and Rete Punto Poste with 350 lockers installed throughout the country. 

Technical assistance and preventive maintenance are two absolutely fundamental aspects in guaranteeing services that are efficient and always available, and for this InPost has chosen Ricoh, a major player in the IT sector. 

With its smart locker system integration services, Ricoh ensures end-to-end management for automated lockers with projects, including installation and maintenance. During periods in which high volumes of goods are shipped, such as during Black Friday and particular holidays, Ricoh can guarantee availability in line with the client’s needs and provide a consistently efficient service.

"Ricoh offers solid expertise in the management of technological infrastructure distributed throughout Italy. Working in partnership with a brand as important as Ricoh consolidates our market leadership."

Gianluca Gabriele, InPost Italy Country Manager


  • Challenge: Digital workflows and processes
  • Industry: Other
  • Business size: Large business
  • Service Line: Business Process Services

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