Notice of potential impact of "Apache ActiveMQ remote code execution vulnerability" towards Ricoh products and services
Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for its customers worldwide. Ricoh is aware of the reported "Apache ActiveMQ remote code execution vulnerability" (CVE-2023-46604) affects certain products and services that Ricoh develops, manufactures, and offers.
List 1 below shows the affected products and services, and the latest firmware has been released to resolve this vulnerability issue.
Ricoh offers measures detailed in the hyperlinked pages in the list.
Please check the list below and apply the firmware.
List 1: Ricoh products and services affected by this vulnerability.
| Product/service | Link to details |
| RICOH Interactive Whiteboard D5510 | Affected. For details, please refer to the following URL.
https://www.ricoh.com/products/security/vulnerabilities/adv?id=ricoh-prod000089-2023-000005 |
| RICOH Interactive Whiteboard Controller Type 1 | Affected. For details, please refer to the following URL.
https://www.ricoh.com/products/security/vulnerabilities/adv?id=ricoh-prod000091-2023-000005 |
| RICOH Interactive Whiteboard Controller Type 2 | Affected. For details, please refer to the following URL.
https://www.ricoh.com/products/security/vulnerabilities/adv?id=ricoh-prod000092-2023-000005 |
| RICOH Interactive Whiteboard Controller Type 3 | Affected. For details, please refer to the following URL.
https://www.ricoh.com/products/security/vulnerabilities/adv?id=ricoh-prod000093-2023-000005 |
| RICOH Interactive Whiteboard Lt | Affected. For details, please refer to the following URL.
https://www.ricoh.com/products/security/vulnerabilities/adv?id=ricoh-prod000094-2023-000005 |
| RICOH Interactive Whiteboard Lt for Open Controller | Affected. For details, please refer to the following URL.
https://www.ricoh.com/products/security/vulnerabilities/adv?id=ricoh-prod000095-2023-000005 |
| RICOH Interactive Whiteboard D2200 | Affected. For details, please refer to the following URL.
https://www.ricoh.com/products/security/vulnerabilities/adv?id=ricoh-prod000090-2023-000005 |
| RICOH Interactive Whiteboard D5500 | Affected. For details, please refer to the following URL.
https://www.ricoh.com/products/security/vulnerabilities/adv?id=ricoh-prod000088-2023-000005 |
| About Ricoh |
Ricoh is a global integrator in workplace transformation, operating in approximately 200 countries and regions and headquartered in Tokyo. Supporting customers’ value creation, Ricoh offers workplace services and solutions that empower organisations to work smarter through advanced technologies, including AI— together with long-standing expertise rooted in printing. Ricoh also operates commercial and industrial printing businesses and delivers new solutions leveraging inkjet technology. In the financial year ended March 2026, Ricoh Group had worldwide sales of 2,608 billion yen (approx. 16.4 billion USD).
For 90 years since our founding, Ricoh has upheld its mission and vision of empowering individuals to find Fulfillment through Work—and that commitment continues today. By understanding and transforming how people work, we unleash their potential and creativity to realise a sustainable future.
For further information, please visit www.ricoh.com