homeback to menu
Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
Discover more
seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
Discover more
Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
Discover more
Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
Discover more
Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
Discover more
Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
Discover more
Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
Discover more
Graphic Communication
Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
Discover all our office products & software
Overview

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
Get support
AV technology and management
Overview

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
Keep informed
News and events from Ricoh
The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
Learn more about Ricoh
Overview

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
Get in touch
customer and employee engagement
Overview

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
Discover the latest insights
Ricoh Insights - Overview

Innovation leadership – It’s not what you think

Ricoh survey defines actionable steps to innovation leadership and dispels common myths and misconceptions

TOKYO, February 17, 2016 – Innovation practices are found to be a critical component of achieving strategic business outcomes, yet new research identifies that while 70 per cent of companies characterise themselves as above average innovators (Performers and Leaders), only 14 per cent are actually seeing meaningful business impact from those practices.
According to the findings of an IDC study commissioned by Ricoh, the factors that define true innovation leadership are often confused and misconceptions on what innovation actually is are common.

IDC and Ricoh uncovered that innovation is more than simply disruptive product development - it contributes to a broad range of business areas. Innovation leaders use innovation to better serve customers and find it essential to every aspect of the business with the largest percentage of respondents saying it’s important to information technology (54 per cent) and customer service/support (51 per cent) than product development (45 per cent).

“Many senior executives are simply not making the hard choices needed to enable innovation leadership,” said Crawford Del Prete, Executive Vice President, Worldwide Research Products & Chief Research Officer, IDC. “Innovation is not just about producing new products, but rather about taking risks both in business processes and R&D investment. True innovation leaders understand that growth is dependent on this type of comprehensive approach.”

Investing for Innovation Success – Surprise Findings 
The research delivered many surprise findings that had a correlation to how companies decide to invest in achieving innovation success. Examples of these findings include:

  • Innovation is about more than being disruptive: all disruptors innovate, but not all innovators disrupt. While innovation can be about creating entirely new concepts, products, and business models and therefore disrupting existing markets, it can also be about improving existing processes, products, and operations. For example, companies that make enterprise search software available to all employees who need it had 33 per cent higher three-year revenue growth, 70 per cent higher profit margin, and 41p per cent more revenue from new products than companies that do not.
  • Innovative leaders focus their R&D efforts more on blue sky projects than non-innovators (29 per cent vs 18 per cent), yet spend less on R&D (5 per cent) than laggards.
  • Innovation leaders use information technology to support their innovation efforts at a much higher rate than other companies. Investing in the right mix of technologies to optimise business processes and improve the way an organisation works is key. It's not just about hot new technologies like cloud and big data, but technologies that enable information to flow effectively through an organisation and provide employees with the right information, at the right time, in the right form, no matter where they are. This has a direct impact on optimising efficiencies in the way business is conducted and customers are served. The top five technologies used by leaders are: enterprise social networks, business workflow automation, digital signage, information capture/tagging/indexing/search, and mobile device enablement for enterprise applications. In fact, 100 per cent of leaders surveyed think social software is important, compared with only 3.9 per cent of laggards.

Ultimately, this new research found that innovation leaders have advantages over non-innovators across key business outcomes including:
  • Average annual revenue growth – 44 per cent advantage
  • Percent of annual revenue for new products – 46 per cent advantage
  • Average employee productivity percent increase – 42 per cent advantage
  • Average increase in product quality – 34 per cent advantage
  • Average profit margin – 16 per cent advantage

“This research is part of our efforts to transform the way people work by inspiring innovation and helping boost business,” said Carsten Bruhn, Group Vice President & General Manager, Services Business Centre, Corporate Associate Advisory Officer, Ricoh Company, Ltd. “By providing both a clear definition of what drives innovation, and guidance into what steps a company needs to take to become a true innovator, we are opening the door for organisations to adjust practices that will truly affect their bottom lines. The ultimate result is improved business processes, increased revenues and more satisfied employees.”

To learn more about this IDC research, please read this white paper.

For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh.com.

*IDC InfoBrief commissioned by Ricoh, Innovation Leadership, It’s Not What You Think: Every Company Can Realise the Benefits of Innovation, January 2016

| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

For further information, please visit www.ricoh-europe.com

© 2022 RICOH COMPANY, LTD. All rights reserved. All referenced product names are the trademarks of their respective companies.


For further information, please contact: 
Ricoh Europe PLC
Jack Gibson
E-mail: media@ricoh-europe.com
Homepage: www.ricoh-europe.com
Join us on Facebook: www.facebook.com/ricoheurope
Follow us on Twitter: www.twitter.com/ricoheurope
Follow us on LinkedIn: http://linkedin.com/company/ricoh-europe
Visit the Ricoh media centre at: www.ricoh-europe.com/press