Document management to improve customer experience
Tesio Cooling Systems, an Italian engineering company, specialises in the production of radiators, elevator components, and tractor climate control solutions.
The company needed to innovate its document processing and make it more efficient to be able to respond rapidly to customer requests. Ricoh Italy was selected to implement the Ricoh Smart Integration platform, which interfaces with Ricoh MFPs providing numerous features including the conversion of paper documents to editable formats such as Word and Excel.
"Ricoh is the ideal partner, not only because of the technology innovation it offers, but also because of its services, fast support, and ability to respond to our needs, helping us meet new challenges as they arise.”
Maurizio Dinice, IT Manager, Tesio Cooling Systems
- Challenge: Digital workflows and processes
- Industry: Other
- Business size: Enterprise
- Service Line: Managed Document Services
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