Knowing that exceptional customer experience is key to higher profitability, this airport retailer engaged Ricoh to create a Shop and Collect Smart Locker service that offers greater speed and
convenience to users.
The retailer partnered with Ricoh to deploy 12 Kern
Smart Lockers at several airport locations sites. Ricoh provides Levels 1 and 2 technical support, while business partner Kern delivers Level 3 support services. Alongside the Smart Lockers, Ricoh provides flexible Smart Tracking tools, which the retailer’s software developers can customise to monitor the status of flights.