FQM Trident

CUSTOMER STORY

Zambian mine relies on Ricoh print capabilities to keep logistics running smoothly

FQM Trident reduces costs by 25% with new devices, software, and services from Ricoh business partner Repro.

FQM Trident runs the open-pit Kalumbila Mine, one of the largest infrastructure projects in Zambia, representing a total investment of more than USD 2.1 billion. Equipped with leading-edge technologies, the mine produces around 300,000 tonnes of copper annually.


Printing is a critical function at the Kalumbila Mine. However, the remoteness of the site creates significant operational challenges.


FQM Trident searched for a vendor that could combine local support resources with best-of-breed print solutions, including spare parts and consumables. After assessing available service providers, the company selected Ricoh business partner Repro as the standout option to provide a fully-managed print service.




"With Repro and Ricoh, we have a service manager available here round the clock, providing issue resolution and ongoing optimisation to fine-tune print performance and support our business users."


Grant Southey, Head of IT at FQM Trident Limited




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