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UPDATE:Potential security vulnerabilities in some of Ricoh's printers and Multifunction Printers (MFPs)

First publish date August 23rd, 2019
Date of current status October 29th, 2019
Ricoh Company, Limited.

Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for their customers around the world.

Following the information disclosed in August, Ricoh has provided new firmware updates to address the identified vulnerabilities.
Model NameNew Firmware VersionNote
SP C250SF
SP C252SF
Ver.1.15
http://support.ricoh.com/bb/html/dr_ut_e/re2/model/spc250sf/spc250sf.htm
  • CVE-2019-14300
  • CVE-2019-14301
  • CVE-2019-14302
  • CVE-2019-14304
  • CVE-2019-14305
  • CVE-2019-14306
  • CVE-2019-14307
  • CVE-2019-14308
SP C250DN
SP C252DN
Ver.1.09
http://support.ricoh.com/bb/html/dr_ut_e/re2/model/spc250dn/spc250dn.htm
  • CVE-2019-14300
  • CVE-2019-14301
  • CVE-2019-14302
  • CVE-2019-14304
  • CVE-2019-14305
  • CVE-2019-14306
  • CVE-2019-14307
  • CVE-2019-14308
M C250FW
M C250FWB
Ver.1.02
http://support.ricoh.com/bb/html/dr_ut_e/re2/model/mc250fwb/mc250fwb.htm
  • CVE-2019-14301
  • CVE-2019-14304
  • CVE-2019-14305
  • CVE-2019-14307
P C300W
P C301W
Ver.1.02
http://support.ricoh.com/bb/html/dr_ut_e/apc/model/pc300w/pc300w.htm
  • CVE-2019-14301
  • CVE-2019-14304
  • CVE-2019-14305
  • CVE-2019-14307
SP 330SN
SP 330SFN
Ver.1.07
http://support.ricoh.com/bb/html/dr_ut_e/re2/model/sp330sn/sp330sn.htm
  • CVE-2019-14300
  • CVE-2019-14301
  • CVE-2019-14302
  • CVE-2019-14304
  • CVE-2019-14305
  • CVE-2019-14306
  • CVE-2019-14307
  • CVE-2019-14308
SP 330DNVer.1.07
http://support.ricoh.com/bb/html/dr_ut_e/re2/model/sp330dn/sp330dn.htm
  • CVE-2019-14300
  • CVE-2019-14301
  • CVE-2019-14302
  • CVE-2019-14304
  • CVE-2019-14305
  • CVE-2019-14306
  • CVE-2019-14307
  • CVE-2019-14308
SP 3710SFVer.1.07
http://support.ricoh.com/bb/html/dr_ut_e/re2/model/sp3710sf/sp3710sf.htm
  • CVE-2019-14300
  • CVE-2019-14301
  • CVE-2019-14302
  • CVE-2019-14304
  • CVE-2019-14305
  • CVE-2019-14306
  • CVE-2019-14307
  • CVE-2019-14308
SP 3710DNVer.1.07
http://support.ricoh.com/bb/html/dr_ut_e/apc/model/sp3710dn/sp3710dn.htm
  • CVE-2019-14300
  • CVE-2019-14301
  • CVE-2019-14302
  • CVE-2019-14304
  • CVE-2019-14305
  • CVE-2019-14306
  • CVE-2019-14307
  • CVE-2019-14308

To minimize potential security risks, Ricoh asks that customers follow the below practices.

  1. When the device is connected to a network, make sure that the network is protected, for instance, by a firewall.
  2. Install the device in a secure network where users are restricted.
  3. To protect the device from fraudulent operation by malicious persons, make sure to set up and periodically change passwords for the administrator and supervisor. Complex passwords more than 8 characters are recommended.
  4. Install the device in an environment under appropriate physical security to prevent unauthorized access.
For further details on best practices for securely setting up your printer or MFP, please visit here.

Ricoh constantly evaluates their products, especially when new vulnerabilities are identified, and will continue to update this list should any models manufactured since January 2014 be affected.

|About Ricoh|

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communication services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD).

For further information, please visit www.ricoh-europe.com


For further information, please contact: 
Ricoh Europe PLC
Jack Gibson
Tel: +44 (0) 203 033 3766
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