Statement: Microsoft basic authentication deprecation in Exchange Online
We are aware of Microsoft's decision to turn off basic authentication for specific protocols in Exchange Online (the hosted version of its Exchange Server messaging platform) from October 1st. Microsoft will not be disabling or changing settings for Simple Mail Transfer Protocol (SMTP) authentication. SMTP authentication is used as part of the ‘scan to email’ functionality on Ricoh devices and Microsoft will continue to support this form of basic authentication for the foreseeable future. Microsoft will deprecate ‘basic authentication’ (authentication based only on username / password) for a number of protocols, of which POP3S and IMAPS can be used for newer Ricoh models. These protocols are only used to receive email. Ricoh will soon roll out firmware updates for models that currently support POP3S and IMAPS to add support for OAuth (often referred to as ‘modern authentication’). Some Ricoh customers using Ricoh StreamLine NX might be required to adjust their configuration by using OAuth, if basic authentication is currently used. This can be performed in the settings by selecting "Connect to Office365" in the "Select Server Type" and "From OpenID Connect Login" in the "OAuth Token Option". Alternatively, they can use Microsoft Exchange Server. We advise customers to check if they use any of the impacted protocols and visit this Microsoft page for further guidance.
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Ricoh is a global integrator in workplace transformation, operating in approximately 200 countries and regions and headquartered in Tokyo. Supporting customers’ value creation, Ricoh offers workplace services and solutions that empower organisations to work smarter through advanced technologies, including AI— together with long-standing expertise rooted in printing. Ricoh also operates commercial and industrial printing businesses and delivers new solutions leveraging inkjet technology. In the financial year ended March 2026, Ricoh Group had worldwide sales of 2,608 billion yen (approx. 16.4 billion USD).
For 90 years since our founding, Ricoh has upheld its mission and vision of empowering individuals to find Fulfillment through Work—and that commitment continues today. By understanding and transforming how people work, we unleash their potential and creativity to realise a sustainable future.
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