Cookie Policy

Ricoh uses data collection tools such as cookies to provide you with a better experience when using this site. You can learn how to change these settings and get more information about cookies here

Remote work issues block path to success for mid-size businesses

Nearly a third of European workers at mid-sized organisations feel disengaged and unmotivated due to issues with technology while working remotely.

Ricoh Europe, London, 08 December 2020 – Productivity, morale and the ability to serve customers are being hamstrung by technology issues at European mid-size businesses, accordingly to research commissioned by Ricoh Europe.

The research explores the remote working experience of 632 European office workers during the Coronavirus pandemic, at firms with between 250 and 999 employees. It found that these companies are failing to adapt to the challenges of remote working, setting them up poorly for future success. 

At a time when business continuity is key to remaining solvent, 24% of workers say they do not have the tools they need to deliver results for customers while working remotely. Additionally, 27% say they lack the tools they need to collaborate with colleagues when working away from the office.

Challenges with remote work are also impacting security and compliance: 27% report that following company procedures is hard when working remotely because the technology in place does not enable it. This could have severe consequences for organisations that have to follow industry-specific compliance processes or more broad reaching legislative requirements such as GDPR.  

Workers are failing to receive the support they need when experiencing issues with technology, with 30% reporting difficulties communicating with their IT teams who are too busy. 

Frustrations with technology and the inability to collaborate effectively are taking their toll on morale and staff wellbeing. Almost a third (31%) of workers report feeling unmotivated and disengaged with their work due to communication and technology issues when working remotely. These problems have hit the work-life balance too, with 42% working longer hours in comparison to when they were working primarily from the office.

David Mills, CEO, Ricoh Europe, says: “There’s no doubt an element of ‘survival mode’ in many organisations at the moment. But when your back is against the wall, the adage ‘you need to work smarter, not harder’ rings true. Even if only a handful of the workforce is experiencing challenges, it can have a significant impact on the entire organisation. The path forward is clear: identify and resolve those technology-related issues when it comes to collaborating with colleagues and following company procedures. Failing to address employees’ remote working needs could scupper many other long-term objectives. It’s a balancing act, but only businesses that keep every plate spinning will continue along the path towards long-term success.”


Download our dedicated report for mid-size businesses at www.ricoh-europe.com/insights


| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).

For further information, please visit www.ricoh-europe.com

© 2021 RICOH COMPANY, LTD. All rights reserved. All referenced product names 
are the trademarks of their respective companies.

For further information, please contact: 
Ricoh Europe PLC
Jack Gibson
E-mail: media@ricoh-europe.com
Homepage: www.ricoh-europe.com
Join us on Facebook: www.facebook.com/ricoheurope
Follow us on Twitter: www.twitter.com/ricoheurope
Follow us on LinkedIn: http://linkedin.com/company/ricoh-europe
Visit the Ricoh media centre at: www.ricoh-europe.com/press