homeback to menu
Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
Discover more
seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
Discover more
Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
Discover more
Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
Discover more
Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
Discover more
Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
Discover more
Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
Discover more
Graphic Communication
Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
Discover all our office products & software
Overview

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
Get support
AV technology and management
Overview

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
Keep informed
News and events from Ricoh
The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
Learn more about Ricoh
Overview

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
Get in touch
customer and employee engagement
Overview

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
Discover the latest insights
Ricoh Insights - Overview
Cookie Policy

Ricoh uses data collection tools such as cookies to provide you with a better experience when using this site. You can learn how to change these settings and get more information about cookies here

Update: Notice on potential impact of vulnerability CVE-2021-33945 towards Ricoh products and services

Last updated: April 7, 2022
First published: February 28, 2022
Ricoh Company, Limited.

Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for customers around the world.

Ricoh is aware of the registration of CVE-2021-33945, a vulnerability that could potentially allow denial-of-service (DoS) attacks by causing certain MFPs/printers to consume large amounts of memory. This vulnerability is due to module behaviour, and Ricoh products that use this module are listed here as affected products.


WORKAROUND FOR CUSTOMERS USING IMPACTED PRODUCTS

When using products impacted by this security issue, Ricoh strongly advises that customers use SSID (Service Set Identifier) and password and avoid using a WPS (Wi-Fi® Protected Setup) connection when establishing a wireless connections. Please refer to the following steps.

ModelsNetwork connection by selecting an access point from the network listNetwork connection by direct input of SSID
with touch panel
  1. At the home screen, select “Setting” and “Network Settings.” If there is a password set up, please enter the administrator password.
  2. Select “Wi-fi Configuration” and then “Setup Wizard”
  3. Select an access point from the list of SSID/access points
  4. Enter password to connect
  1. At the home screen, select “Setting” and “Network Settings.” If there is a password set up, please enter the administrator password.
  2. Select “enter SSID”
  3. Enter SSID and password to connect to network
with 4-line LCD panel
  1. Press Menu key to transition to Settings and select “Wi-Fi Setup Wizard” If there is a password set up, please enter the administrator password.
  2. Select an access point from the list of SSID/access points
  3. Enter password to connect
  1. Press Menu key to transition to Settings and select “Wi-Fi Setup Wizzard” If there is a password set up, please enter the administrator password.
  2. Select “Input SSID” and enter SSID and password to connect to network
with 2-line LCD panel
  1. Press Menu key to transition to Menu and select “Host Interface”, “Network Setup”, “Wi-fi Config”, and “Setup Wizard”.
  2. Select an access point from the list of SSID/access points
  3. Enter password to connect
  1. Press Menu key to transition to Menu and select “Host Interface”, “Network Setup”, “Wi-fi Config”, and “Setup Wizard”.
  2. Select “Input SSID” and enter SSID and password to connect to network
without LCD panel
  1. Connect your PC with device via USB
  2. Launch Smart Organizing Monitor
  3. Click [User Tool] tab
  4. Click [Printer Configuration] button and input Access Code if necessary.
  5. Click [Wireless] tab
  6. Check “Manual Setup” at “Configuration Method” menu.
  7. Enter SSID and Password to connect to network

RESOLUTION

Ricoh will release updated firmware on its driver site as they become available. Please download and apply the updated firmware as instructed.

Ricoh is committed to supporting customers across the globe, enabling them to operate Ricoh products equipped with the latest security settings. Please note that this page will be updated if there is a change in the status. For further details on best practices for securely setting up your printer or MFP, please visit here.

| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

For further information, please visit www.ricoh-europe.com

© 2022 RICOH COMPANY, LTD. All rights reserved. All referenced product names are the trademarks of their respective companies.


For further information, please contact: 
Ricoh Europe PLC
Jack Gibson
E-mail: media@ricoh-europe.com
Homepage: www.ricoh-europe.com
Join us on Facebook: www.facebook.com/ricoheurope
Follow us on Twitter: www.twitter.com/ricoheurope
Follow us on LinkedIn: http://linkedin.com/company/ricoh-europe
Visit the Ricoh media centre at: www.ricoh-europe.com/press