Customers commend the evolution of Ricoh’s Business Process Services

Customers commend the evolution of Ricoh’s Business Process Services

Ricoh Europe, London, 18 February 2016 – Ricoh Europe has revealed results from its latest Business Process Services customer survey. 

Designed to support more efficient information flows, Ricoh’s Business Process Services help to restructure a company’s external communications and transition from solely paper-based to multi-channel formats.

The survey returned strong results, including:

  • The likelihood that customers would recommend Ricoh (86 per cent) 
  • The possibility customers would purchase from the company again (78 per cent)
  • Customer satisfaction around service delivery (80 per cent), account management (70 per cent) and managing change (75 per cent).

Once again, Ricoh witnessed an increase in the number of respondents to the annual survey – reaffirming the significant value placed in two-way communication by company and customer. Response rates to the survey have increased over the past three years from 39 per cent to 63 per cent, and this year to 70 per cent.  
Customer Jo Weijers, Corporate Information Office, Maastricht University, said: "From talking to our students and staff, Ricoh knew more about Maastricht University than we did ourselves. They demonstrated a keen understanding of the issues and identified numerous opportunities for improvement.”
Edward Gower-Isaac, Vice President, Business Process Services, Ricoh Europe, added: “By harnessing Ricoh’s industry-specific expertise, we give workforces more time to focus on their core business. We work with our customers to enhance efficiency, improve business outcomes and deliver cost savings. By placing customers at the heart of everything we do – from product development to the evolution of our services – our collaborative approach helps them collate, manage and distribute business-critical information in the most effective way possible.”

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| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

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Ricoh Europe PLC
Charlotte Fernandez
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