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CASE STUDY

Delivering first class service to one of the UK's fastest growing companies

YouGarden moved procurement to The Ricoh eShop, accelerating transactions, cutting admin, and securing supply

Founded in 2012, YouGarden retails flowers, plants, trees and shrubs, gardening equipment, and outdoor furniture. The company sells exclusively online, with no bricks-and-mortar stores. 

As customer demand soared, YouGarden moved procurement to The Ricoh eShop, accelerating transactions, cutting admin, and ensuring a regular supply of items essential to order fulfilment.



"Getting started on The Ricoh eShop was very easy. The communications from the Ricoh E-Commerce team were excellent, and we can always call on them for assistance any time that we have queries or requests."

Ed Sendall, Head of Operations at YouGarden



Summary

  • Challenge: Customer Engagement
  • Industry: Other
  • Business size: Small & Medium Business
  • Service Line: eCommerce

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