homeback to menu
Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
Discover more
seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
Discover more
Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
Discover more
Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
Discover more
Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
Discover more
Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
Discover more
Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
Discover more
Graphic Communication
Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
Discover all our office products & software
Overview

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
Get support
AV technology and management
Overview

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
Keep informed
News and events from Ricoh
The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
Learn more about Ricoh
Overview

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
Get in touch
customer and employee engagement
Overview

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
Discover the latest insights
Ricoh Insights - Overview
Cookie Policy

Ricoh uses data collection tools such as cookies to provide you with a better experience when using this site. You can learn how to change these settings and get more information about cookies here

Global Service Desk

IT Services are complex to manage and maintain. No organisation can avoid occasional unplanned issues. Being able to accurately diagnose problems and resolve them quickly is a competitive differentiator. When you face an IT issue within your business, you want to know where to find a resolution, and fast.

High Quality Service Desk Support

Ricoh’s Service Desk teams are based both locally within country and also from our European Service operations Centre and all operate across the standard Ricoh global service delivery methodologies, utilising standard Ricoh global toolsets. 

These support service hubs enable the professional recording, assessment, prioritisation and allocation of incidents, requests and queries to the correct resolver group ensuring faster resolution of all IT incidents and service requests. This ensures service levels are maintained and end-users, business functions and departments are kept productive and have the IT resources they need to complete their tasks and objectives. 

Options can be fully tailored to match your operational, technical and business requirements, providing whatever you need in terms of skills, service levels and hours of coverage.

Features and Benefits

  • Incident management options – these can include resolution of user issues within the desktop infrastructure, 1st line incident and problem resolution for system support, business application services and network services
  • Remote assistance – non-invasive, web and LAN based remote diagnostics reduce the need for site visits 
  • Service requests – a focal point for all IT requests and appropriate escalation and notification processes for equipment relocation and technical reconfiguration, training for new applications and staff induction, procurement and IMACD (Installation, Move, Add, Change, and Disposal)
  • Request fulfilment – A contact hub for receiving and responding to end user requests for new IT equipment, access to network or shared resources and additional software functionality
  • End user support – advice for end users on how to utilise products, solve IT related issues, functionality requirements and password resets

State of the Art Services

Automated Password Reset: to accelerate resolution and move tickets from the service desk to self-service 

Software Library: automation of application download and install process this will reduce the wait time for the end users, will improve the user experience and will reduce the number of service request tickets to service desk and moving them to Self-Service. 

Self Help/Knowledge Bank: this will ensure delivering an improved, consumer-like experience. 

Service Catalogues: to ensure a standard product or service is delivered to all locations 

AI Chatbot: to automate the ticket logging process while providing an additional channel to the users. 

Analytics Based Service: to generate and analyse reports on a regular basis and proactively work on service improvements based on these analytics.

Market Leading Platform

Our Service Desk model is based on the ServiceNow platform, market leader with ITSM tools. The tool allows our Clients to create IT is a true SaaS platform service and is standard across all our service desks providing enhanced levels of functionality, enhanced reporting and management information with a simple user interface.


Get in touch

Find out more about Global Service Desk Support today!

Contact Us