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Business Solutions

At Ricoh, we specialise in developing and integrating end-to-end technologies that help organisations respond to ever-changing workstyles.​

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Transform your digital workspace to enhance your employees' experience, promote collaboration and innovation.
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Streamline your business processes and drive employee engagement and productivity with faster and cost-effective ways of working.​
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Gain access to the right print technology and expertise, empowering your employees to efficiently create, store and print information.​
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​Modernise and consolidate your IT infrastructure, automate tasks and transform your business operations.
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Secure your IT infrastructure with our expert solutions and build resilience in your organisation.
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Transition to digital printing and deliver more sustainable, cost-effective choices to your customers.
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Products and Services

We provide a complete range of solutions designed to help streamline your business processes to increase efficiency and enhance productivity within your organisation.

Energy efficient range of production printers and end-to-end software solutions.
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DTG printers for mass customisation of apparel and accessories, like T-shirts, socks and bags.
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Services tailored to your work environment, empowering you to automate tasks and create a positive workplace experience.
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Recreational and professional imaging equipment, with a long standing brand heritage.
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Count on genuine Ricoh ink, toner, parts and supplies for outstanding printer performance and find the supplies you need for your Ricoh devices.
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Your support hub

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.

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Use our self-service portals to submit meter readings, download of drivers & software and more.
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Manage your devices online through the One Ricoh Portal from tracking usage, placing service requests, order toner supplies and more.
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Return toners & counterfeit​
Return and recycle your used toners and purchase genuine supplies, directly from us.
Find the closest Ricoh dealers in your area
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Keep up-to-date

Find out everything about our business news, product innovations along with the events we’re hosting and attending.

All news​
Learn what's new at Ricoh with news & updates that transform the workplace.
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Attend our upcoming events and discover how we can help you create a more efficient and collaborative workplace.
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About us

At Ricoh, we endeavor to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.

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Who we are, what we do and what shapes our business.
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Build a fulfilling career at Ricoh.
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Global Service Desk

IT Services are complex to manage and maintain. No organisation can avoid occasional unplanned issues. Being able to accurately diagnose problems and resolve them quickly is a competitive differentiator. When you face an IT issue within your business, you want to know where to find a resolution, and fast.

High Quality Service Desk Support

Ricoh’s Service Desk teams are based both locally within country and also from our European Service operations Centre and all operate across the standard Ricoh global service delivery methodologies, utilising standard Ricoh global toolsets. 

These support service hubs enable the professional recording, assessment, prioritisation and allocation of incidents, requests and queries to the correct resolver group ensuring faster resolution of all IT incidents and service requests. This ensures service levels are maintained and end-users, business functions and departments are kept productive and have the IT resources they need to complete their tasks and objectives. 

Options can be fully tailored to match your operational, technical and business requirements, providing whatever you need in terms of skills, service levels and hours of coverage.

Features and Benefits

  • Incident management options – these can include resolution of user issues within the desktop infrastructure, 1st line incident and problem resolution for system support, business application services and network services
  • Remote assistance – non-invasive, web and LAN based remote diagnostics reduce the need for site visits 
  • Service requests – a focal point for all IT requests and appropriate escalation and notification processes for equipment relocation and technical reconfiguration, training for new applications and staff induction, procurement and IMACD (Installation, Move, Add, Change, and Disposal)
  • Request fulfilment – A contact hub for receiving and responding to end user requests for new IT equipment, access to network or shared resources and additional software functionality
  • End user support – advice for end users on how to utilise products, solve IT related issues, functionality requirements and password resets

State of the Art Services

Automated Password Reset: to accelerate resolution and move tickets from the service desk to self-service 

Software Library: automation of application download and install process this will reduce the wait time for the end users, will improve the user experience and will reduce the number of service request tickets to service desk and moving them to Self-Service. 

Self Help/Knowledge Bank: this will ensure delivering an improved, consumer-like experience. 

Service Catalogues: to ensure a standard product or service is delivered to all locations 

AI Chatbot: to automate the ticket logging process while providing an additional channel to the users. 

Analytics Based Service: to generate and analyse reports on a regular basis and proactively work on service improvements based on these analytics.

Market Leading Platform

Our Service Desk model is based on the ServiceNow platform, market leader with ITSM tools. The tool allows our Clients to create IT is a true SaaS platform service and is standard across all our service desks providing enhanced levels of functionality, enhanced reporting and management information with a simple user interface.

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Find out more about Global Service Desk Support today!

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