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Microsoft Universal Print App
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Software

Microsoft Universal Print App

Microsoft Universal Print reduces reliance on device-specific drivers, enabling driverless IPP printing in Microsoft 365. Print Support Apps provide additional device features where needed. Compatible Ricoh devices connect to the service for secure cloud printing, while IT centrally manages printers, access and settings.

MICROSOFT UNIVERSAL PRINT APP
Overview Benefits How it works Why Ricoh Related products Supported models
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Overview

What is Microsoft Universal Print?

Managing print shouldn’t add complexity to your cloud strategy. Microsoft Universal Print helps organisations move print management into the cloud, reducing the need for traditional print servers and making it easier for IT teams to support a more flexible, secure workplace. For organisations already using Microsoft 365, it brings print into the same connected environment as the rest of the digital workplace.

IT teams can configure, manage and troubleshoot printers centrally, while users can easily find, add and print to approved devices using a familiar Windows experience. With compatible Ricoh devices, you can choose to use the Microsoft Universal Print driver for consistent printing across mixed printer fleets or the RICOH Print Support App for access to enhanced Ricoh print features where supported. We make it easier to modernise print, simplify administration and give users a smoother experience.

A Ricoh IM C300 multi-function printer with a digital interface on the left is connected by a dotted line to a Microsoft’s cloud-based print service app called Universal Print

Key benefits

Benefits of Microsoft Universal Print

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Centralised management

Manage all printers from the Microsoft Azure portal through a single interface, regardless of how many locations or devices your organisation operates.
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Simplify user access

Support Single Sign-On (SSO) with Microsoft Entra ID, allowing users to access the application using their Microsoft 365 credentials.
Icon with a red circle and a checkmark in the center is positioned above a red outline of a document and a red outline of a locked padlock.

Strengthen access control

Use Microsoft identity and permissions to help ensure users only see and print to printers they are authorised to use.
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Support hybrid working

Help users print securely from supported devices when connected to the internet and authenticated through Microsoft services.
Icon of a smartphone with a print icon and paper plane.

Access advanced Ricoh print features

Support complex printing needs and leverage the advanced capability of your Ricoh printers by pairing the RICOH Print Support App with Microsoft Universal Print.
Icon of the Microsoft Office logo with a curved arrow pointing to the right towards a red outline of a printer.

Make better use of existing Ricoh devices

Enable supported Ricoh multifunction printers to work within a modern cloud print environment.
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Improve the user experience

Give employees a familiar way to find, add and print to approved printers without complex setup.
Icon of a printer with a plus icon next to it indicating the possibility to add more printers.

Reduce IT effort

Minimise time spent maintaining print infrastructure, managing drivers and resolving avoidable print issues.

How it works

Streamline printing for modern workplaces

The Microsoft Universal Print App from Ricoh enables compatible Ricoh Smart Operation Panel devices to work with Microsoft Universal Print. Once installed, the app helps connect the Ricoh device to the cloud print environment, so users can send print jobs to available Ricoh printers through Microsoft Universal Print.

  1. Install the Microsoft Universal Print App on a compatible Ricoh Smart Operation Panel device.
  2. Connect the Ricoh device to your Microsoft Universal Print environment.
  3. IT administrators make approved printers available to users.
  4. Users discover, add and print to available Ricoh printers through their familiar print experience.
A hand with a pointer finger taps on a large black touch screen display, labeled "App for Universal Print," showing options for date/time and a "Reset" button. The screen also displays "Output automatically according to instructions from the PC." Below the main screen, there are icons for "Check Status," home, settings, and "Stop."

Which Ricoh devices support the Microsoft Universal Print App? 

The app supports a wide range of Ricoh multifunction printers. Supported models should always be checked against the latest product information before publication. As of version 1.08, supported models include:

A3 Full Colour Device

  • IM C6500, IM C8000
  • IM C7010
  • IM C2010(A), IM C2510, IM C3010(A), IM C3510(A), IM C4510(A), IM C5510A, IM C6010
  • IM C2000(A), IM C2500(A), IM C3000(A), IM C3500(A), IM C4500(A), IM C5500(A), IM C6000
  • IM C3010SD/4510SD/6010SD
  • IP C8500

A4 Full Colour Device

  • IM C401F, IM C401SRF
  • IM C300, IM C300F, IM C400F, IM C400SRF
  • IM C320F

A3 Black and White Device

  • IM 7000, IM 8000, IM 9000
  • IM 2510(A), IM 3510(A), IM 4510, IM 6010
  • IM 2500(A), IM 3000(A), IM 3500(A), IM 4000A, IM 5000A, IM 6000

A4 Black and White Device

  • IM 370, IM 370F, IM 460F
  • IM 550F, IM 600F, IM 600SRF

Why Ricoh

Why organisations choose Ricoh?

Moving print to the cloud should make life easier, not create more work for your IT teams. Ricoh helps you modernise print in a way that fits your workplace, your users and your existing Microsoft environment.

By connecting compatible Ricoh devices with Microsoft Universal Print, you can reduce print infrastructure, simplify day-to-day administration and give people a smoother, more consistent print experience. And with Ricoh’s print expertise and managed services support, you have a partner who can help you plan, deploy and optimise with confidence.

Why Ricoh

FAQ

Frequently Asked Questions

Answering frequently asked questions around Microsoft Universal Print App

Who is the Microsoft Universal Print App for?

It is designed for organisations using Microsoft 365 that want to simplify print management and reduce reliance on traditional on-premises print servers.

What is the RICOH Print Support App and why do I need it?

The standard Microsoft Universal Print driver is designed to work across all vendors printers, and will deliver what most people need from printing, but lacks some features users will be used to. The RICOH Support App is designed to enhance the print experience when using Ricoh devices with Microsoft Universal Print, giving users access to a better set of printing options where supported. It is available to download from the Microsoft Store and deployed via Intune. It is kept updated through Windows Update.

Does it replace print servers?

Microsoft Universal Print is designed to reduce or remove the need for traditional Windows print servers by moving print management into the cloud. Microsoft offer on-premise agents to manage unsupported printers, but this isn’t necessary with the RICOH App for Universal Print and compatible Ricoh devices. The best approach will depend on your existing print environment and device estate.

Do users need printer drivers?

Universal Print is designed to reduce the need for device-specific printer driver installation, helping users access approved printers more easily. Instead, users and admin teams can benefit from driverless printing using IPP or print support apps.

Where can the app be downloaded and how much does it cost?

The app is available through the Ricoh application marketplace for compatible Ricoh Smart Operation Panel devices, and it is free of charge to download, install and use. The Microsoft Universal Print service availability depends on the customer’s eligible Microsoft licensing and configuration. Additional costs may apply if support or professional services are required from Ricoh.

How does Microsoft Universal Print improve print security?

By reducing reliance on traditional print servers and leveraging Microsoft Entra ID authentication, Microsoft Universal Print helps organisations simplify print security management and support modern identity-based access controls. This zero-trust approach supports NIS2 and Cyber Resilience Act related initiatives.