RICOH Smart Lockers for Secure Asset and Parcel Management
Reduce manual processes, improve visibility and make it easier for people to collect, return and manage the assets, devices and parcels they rely on every day.
Overview
When manual handovers slow your business down, smart lockers help you regain control.
Across logistics, IT and workplace services, teams are under pressure to move faster with fewer resources. But when collections, returns and asset tracking rely on manual coordination, time is wasted, costs increase and accountability becomes harder to maintain.
RICOH Smart Lockers provide a secure, self-service way to store, issue, return and track business-critical items — from IT equipment and warehouse devices to parcels, tools and operational assets.
We bring together intelligent software, enterprise-grade hardware, deployment services, ongoing support and flexible financing to help smart lockers work as part of your wider operation.
Use cases
What can Smart Lockers be used for?
Support the teams, equipment and exchanges that keep your organisation moving.
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Logistics
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IT Assets
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Parcel & Post
Logistics
Smart Locker Solutions for Logistics Asset Management
When operational assets are shared across shifts, sites and teams, poor visibility can quickly lead to delays, loss and unnecessary replacement costs.
Warehouse and logistics teams rely on equipment such as handheld scanners, mobile devices, tools and operational assets to keep work moving. When those items are misplaced, unavailable or difficult to track, productivity suffers and accountability becomes harder to maintain.
RICOH Smart Lockers help teams issue, return and monitor business-critical assets through a secure self-service process. With clearer visibility of who has each item, where it is and when it was returned, organisations can improve utilisation, reduce loss and keep essential equipment available when it is needed.
Key benefits
- Reduce lost and misplaced assets
- Improve asset utilisation
- Automate issue and return processes
- Record damaged or faulty equipment
- Track usage by employee, shift or location
- Access real-time reporting and audit trails
Ideal for: Logistics - Warehousing - Manufacturing - Distribution centres
IT Assets
Smart Locker Solutions for IT Service Management
When IT equipment requests depend on manual coordination, valuable IT resource is wasted and service costs rise.
For IT teams, laptop collections, device swaps, repairs and returns can take up time that could be better spent on higher-value support. Across hybrid workplaces and distributed teams, every manual handover, chase and status update adds cost, slows employees down and increases pressure on the service desk.
RICOH Smart Lockers integrate with existing IT Service Management (ITSM) workflows, including ServiceNow, to automate device provisioning, secure returns and repair journeys. This helps reduce routine administration, improve service responsiveness, strengthen governance and give employees convenient self-service access to the equipment they need.
Key benefits
- Automated device provisioning
- Laptop swap and repair workflows
- Secure equipment returns
- 24/7 equipment collection
- ITSM platform integration
- Full auditability and tracking
- Control service costs
Ideal for: Corporate offices - Hybrid workplaces - IT Service Desks - Shared Service Centres - Universities and Colleges - Healthcare - Public Sector
Parcel & Post
Smart Locker Solutions for Parcel & Post
When parcel and post processes rely on manual handling, teams lose time and recipients wait longer.
As parcel volumes increase and workplace patterns become more flexible, mailrooms and front-of-house teams can struggle to manage deliveries securely, efficiently and at a time that suits recipients.
Manual handling, missed collections and limited visibility create unnecessary workload, service delays and a poor collection experience. RICOH Smart Lockers help organisations modernise parcel and post distribution with secure self-service collection, reduced manual handling and a fully traceable chain of custody.
For organisations looking to minimise operational burden, RICOH Managed Locker Services provide ongoing management and support, helping ensure lockers remain available, secure and efficient without placing additional demands on internal teams. From monitoring and maintenance to user support and service management, we help organisations maximise the value of their locker investment.
Key Benefits
- Contactless parcel collection
- Reduced mailroom workload
- Faster parcel distribution
- Secure chain of custody
- Proactive monitoring and support through RICOH Managed Locker Services
- Reduced burden on internal facilities and workplace teams
- Improved employee experience
- Full tracking and reporting
Ideal for: Offices - Multi-tenant buildings - Universities - Healthcare environments - Public sector - Parcel carriers - Ecommerce
Our Approach
How we work
Our proven approach helps you design, deploy and optimise a smart locker solution aligned to your operational needs.
- Identify the workflow:
We assess how assets, devices or parcels move through your organisation. - Design the solution:
We recommend the right locker, software and service model. - Integrate and deploy:
We connect the solution with your existing systems and processes. - Support and optimise:
We provide ongoing service management and lifecycle support
DHL Supply Chain improves control of handheld scanners
See how we boosted visibility and control over business-critical handheld scanners for DHL Supply Chain – cutting loss rates, improving device performance and saving crucial time.
Why organisations choose Ricoh Smart Lockers
FAQ
Frequently Asked Questions
What are Smart Lockers?
Smart Lockers are connected storage solutions that combine hardware, software and services to automate the secure exchange of assets, devices and parcels.
How are Ricoh Smart Lockers different from standard lockers?
RICOH Smart Lockers include software, reporting, integrations, support services and financing options, transforming lockers from storage units into managed business workflows.
Can Ricoh Smart Lockers integrate with ServiceNow?
Yes. Smart Lockers are designed to integrate with IT Service Management platforms such as ServiceNow and other enterprise applications.
Can Smart Lockers help manage warehouse assets?
Yes. They provide visibility and control over devices such as handheld scanners, mobile computers and operational equipment.
Are Smart Lockers suitable for parcel management?
Yes. They can automate mailroom and parcel collection processes while providing full tracking and accountability.
Get in touch
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Get in touch with one of our consultants and find out how we can help your business
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