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Enterprise Content Management

Transform your document management with Ricoh's intelligent ECM solution

Enterprise Content Management
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Overview

Automate your workflows with Enterprise Content Management (ECM)

An enterprise content management system (ECM) is a comprehensive solution designed to manage an organisation's documents and other content throughout their lifecycle. It integrates tools and strategies to capture, store, manage and deliver information efficiently. ECM systems help streamline business processes, enhance collaboration, and ensure compliance with regulatory requirements. By implementing an enterprise content management system, organisations can improve productivity and reduce operational costs. 

Ricoh’s ECM solution eliminates silos, enhances collaboration and ensures fast, reliable access to information - empowering smarter decisions across finance, HR, legal and other critical areas of your business. 

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Features

Discover the possibilities of Ricoh's ECM solution

  • Intelligent workflow automation

  • Seamless cloud integration and access

  • Advanced document capture and search

Intelligent workflow automation

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Ricoh’s ECM solution automates business processes with rule-based document routing for approval, validation and archiving. It minimises manual tasks, reduces delays, ensures consistency and offers real-time workflow tracking to help managers identify bottlenecks and optimise operations.

Seamless cloud integration and access

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Ricoh’s ECM solution is a secure, cloud-based platform with 24/7 access from any device. It connects easily to Microsoft 365, Google Workspace, ERP and CRM systems - supporting hybrid work, cutting IT costs and enabling scaling without disrupting your existing infrastructure

Advanced document capture and search

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Ricoh’s ECM solution uses intelligent capture to classify and index scanned, emailed, or uploaded documents. With Intelligent Document Processing, metadata tagging and full-text search, it ensures fast, easy retrieval - boosting visibility, breaking down data silos and speeding up decision-making.

Why Ricoh?

What sets Ricoh apart

Customers choose Ricoh’s ECM solution for its advanced AI-driven automation, flexible cloud or hybrid deployment options and seamless integration with Ricoh and other third-party systems.

Our customer-focused approach ensures tailored solutions through close collaboration - from assessment to ongoing support - enabling scalable, secure and compliant content management that drives digital transformation, improves governance and boosts operational efficiency. With global expertise and strong local support, Ricoh empowers organisations to future-proof their workflows and maximise ROI.

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Customer story


“Despite having already digitalised the procedure for electronic document processing at Globus five years ago, we have now managed to achieve significant improvements in efficiency as well as cost savings.”

Renato Mascheroni

Business Analyst at Globus

Read the full customer story
Globus

FAQS

Frequently asked questions

Answering common questions about RICOH Enterprise Content Management

How can Ricoh’s ECM solution benefit my organisation?
Ricoh’s ECM solution improves productivity by automating document handling, enhances compliance by ensuring secure and traceable content management, and reduces costs by minimising paper use and manual tasks.
Is Ricoh’s ECM solution only for large enterprises?
No. Ricoh’s ECM solution like ours are scalable and can benefit businesses of all sizes by streamlining document workflows, enhancing collaboration and improving access to critical information across departments.
Can Ricoh’s ECM solution integrate with existing systems like ERP or CRM?
Yes, modern ECM platforms like ours are designed to integrate seamlessly with systems like SAP, Microsoft Dynamics, Salesforce and others to ensure a smooth flow of information across your organisation.
Is Ricoh’s ECM solution secure and compliant with data regulations?
Absolutely. Ricoh’s ECM solution’ offer robust security features including access controls, audit trails, encryption and are often designed to help organisations meet compliance standards such as GDPR, HIPAA and ISO.
What is the difference between CMS and ECM?
The primary difference between a Content Management System (CMS) and an Enterprise Content Management (ECM) system lies in their scope and functionality. A CMS is typically used for creating, managing, and publishing digital content on websites, focusing on web content management. In contrast, an ECM system encompasses a broader range of content management capabilities, including document management, records management, and workflow automation, across the entire organization. ECM systems are designed to handle complex enterprise-wide content needs, while CMS solutions are more focused on web content.
What types of content can be managed with Ricoh’s ECM solution system?
An ECM system like Ricoh’s can manage a wide range of content types, including scanned documents, emails, PDFs, contracts, invoices, multimedia files and even structured data - providing a central, searchable repository for all business-critical information.