WORKPLACE EXPERIENCE
End-User Computing
Comprehensive IT support, ensuring efficiency and connectivity
Overview
Specialist IT support and seamless connectivity
The End-User Computing service provides comprehensive assistance for IT hardware and software, ensuring seamless performance and minimal downtime for businesses. It includes troubleshooting, maintenance and remote or on-site support for desktops, laptops, mobile devices and peripherals. Ricoh’s expert team helps users resolve technical issues efficiently, enhances device performance and ensures seamless connectivity to enterprise systems.
Features
Key features of End-User Computing
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Agnostic approach
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Bespoke configuration
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Subscription bundle
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Self-service on-demand provisioning and application delivery
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Context driven analytics services
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Secure cloud-based identity management
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Access to SaaS-based applications and storage
Agnostic approach
Guarantee compatibility, scalability and tailored solutions that meet specific business and end-user requirements without vendor lock-in by adopting an agnostic approach that enables flexible procurement of devices, software and managed services from leading vendors.
Bespoke configuration
Ensure optimised performance, security and user experience, while aligning with specific business needs and IT policies with customised configurations for diverse applications and user groups across multiple locations.
Subscription bundle
Improve user experience and satisfaction with our comprehensive subscription bundle. Providing seamless access to devices, software, support and managed services, offering reliability, cost-efficiency and continuous service improvements.
Self-service on-demand provisioning and application delivery
Minimise manual IT intervention in application deployment by enabling self-service, on-demand provisioning, allowing users to securely access and install required applications any time, improving efficiency, scalability and overall productivity.
Context driven analytics services
Leverage context-driven analytics to provide actionable insights, enabling IT teams to optimise performance, enhance efficiency, proactively resolve issues and improve overall user experience across end-user devices and applications.
Secure cloud-based identity management
Enhance security with multi-factor authentication and advanced cloud-based identity management, adding extra protection beyond passwords to safeguard user access, prevent unauthorised entry and ensure compliance with enterprise security standards.
Access to SaaS-based applications and storage
Reduce the need for significant capital investment with flexible, subscription-based pricing, enabling cost-effective access to SaaS applications and cloud storage, while ensuring scalability, security and seamless collaboration for end-users.
Why Ricoh?
- Ricoh is a global partner for engineering services, procurement, governance and SLAs, with local delivery excellence, language support and capabilities
- We provide high-quality end-user device services that meet stringent SLAs, leveraging real-time analytics, dashboards, reporting, and integration with existing tools for insights and BI
- At our European Centre of Excellence, we innovate by co-creating new solutions with customers in areas such as mobile devices, IoT, connected factories and security
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