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Evolve your digital workspace

Technology is transforming work. It’s changing how teams collaborate, how you serve customers, how you protect your organisation and how you achieve growth. 

At Ricoh, we specialise in developing and integrating end-to-end technologies that help organisations respond to ever-changing workstyles.

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seamless digital workspace experience
Workplace Experience

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Managed Print & Automation Services

Gateway to your digital workspace

Embrace digitalisation and maximise efficiency with a print infrastructure that supports the evolving needs of your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
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Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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Guiding you at every step

Boost efficiency and empower your employees with Ricoh's comprehensive services. We seamlessly integrate with your workflow, streamlining tasks and reducing workloads. Our customisable services free your team to focus on high-value activities, maximising productivity and optimising your business processes. Let Ricoh alleviate pressure on your internal staff, allowing them to succeed.
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Our commitment to building a sustainable future

At Ricoh, ESG (Environmental, Social & Governance) has defined how we do business since the company was founded in 1936. It is central to our operations and touches every part of our organisation. 
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Explore and read our lastest insights from what matter the most in business solutions.
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Ricoh Insights - Overview

Counterfeit Toners

Genuine Products

Genuine Ricoh supplies make a genuine difference

Ricoh is committed to ensuring you get the very best quality performance and output from our devices. The prevalence of counterfeit supplies, in particular toners, is a growing problem faced by our industry and one which we must work together with our partners and our customers to tackle. Purchasing genuine Ricoh supplies directly from Ricoh or an authorised retailer, gives you the security of knowing that you are buying the correct product for your office equipment. Look for the distinctive Ricoh logo and trademark on all genuine Ricoh supplies. Don’t let unauthorised, incorrect or inferior supplies affect the quality of your presentation with blurry images or poor copy quality. Genuine Ricoh supplies assure you of maximum machine efficiency and consistent product yield. 

Use genuine Ricoh supplies and benefit from:

Guaranteed results and performance standards
Always use genuine Ricoh consumables to protect your investment – don’t risk losing your product warranty

Higher page yields that minimise footprint
By using the Ricoh Resource Smart Return Programme, toner cartridges can be recycled minimising the impact that print consumables have on the environment.

Sharp detail and vivid reproduction: 
With genuine Ricoh supplies you can be confident of first class results time and time again. Ensure the best performance from your printer and remove the risks of output that doesn’t meet your expectations

More productive output for a happier workplace: 
All of our supplies are manufactured to the highest level and they’re designed to work seamlessly with our print solutions. Keep productivity at the highest level only by using Ricoh genuine supplies.

Watch our video to learn more about how to identify a counterfeit Ricoh toner and how to report counterfeit products to us. 

ID and Report

How to identify counterfeit products

You can be sure that you are purchasing a genuine Ricoh product by buying directly or through one of our authorised resellers. If the price seems too low compared to others, it might not be a genuine Ricoh product that you are purchasing – don’t take the risk. 

Look for the distinctive Ricoh logo and trademark on all genuine Ricoh supplies. 

Are your supplies genuine?

All genuine Ricoh supplies have clear, consistent markings and labelling across the packaging and product itself. Significant changes in quality, frequency and colour of the Ricoh logo, trademarks and product information across Ricoh supplies will likely indicate a counterfeit product.

Is it Genuine?

Genuine Ricoh

Does it have the Genuine Ricoh stamp on it?

Is it Identifiable?

Identifiable Ricoh Toner

Does it have a Lot Number on the bottle?

Is it Consistent?

Ricoh Consistent Toner

Are the bottles and packaging consistent in their appearance, label quality and bottle colour?


Ricoh Global Policy

If counterfeit products are used, the product itself may malfunction or output quality and device defects may occur. In order to ensure that our customers use Ricoh products safely and securely, Ricoh works with local subsidiaries in each country/region to identify and report counterfeit goods that infringe on intellectual property (and trademark) rights, while establishing manufacturing bases in the region.

Ricoh will promote measures to decisively decrease counterfeits with the aim of total removal of counterfeit goods from the market, such as raid detection activities in local markets and at the import/export junction at customs. We will also actively promote measures against counterfeiting through communication channels including the internet, and provide information to prevent customers from purchasing counterfeit items by mistake. 

Why genuine is recommended

Highest quality guaranteed

Only with genuine Ricoh products can you be guaranteed of Ricoh quality and the greatest possible longevity and results with Ricoh machines.

Ensure safety

Counterfeit products are not guaranteed and may cause a number of health and safety issues to the consumer or Ricoh machine.

Environment and sustainability

Ricoh is committed to protecting the environment. The Ricoh Resource Smart Return programme is a valuable Return and Recycling programme that minimises the impact of the copier/printer consumables on the environment (https://www.ricoh-return.com/en/start). 

Total Cost of Ownership / Lifetime Cost of Ownership

During a number of tests carried out by Buyer’s Laboratory comparing Ricoh toner versus third party alternatives, the genuine Ricoh products outperformed consistently across quality of print, product and longevity. Buying genuine Ricoh products gives you peace of mind that your last print will be as good as your first, making it cheaper in the long run. 

Ricoh anti-counterfeit activities

Protection: Ricoh’s name and logo are officially registered as trademarks in Europe, the Middle East and Africa (EMEA). Those trademarks are registered at customs offices in countries around EMEA to allow formal surveillance and seizure of suspected counterfeited products when they enter a country.

Co-operation: Ricoh co-operates with public authorities and organisations, such as police and customs, to help them identify, seize and remove counterfeit Ricoh products from the market.

Enforcement: Ricoh has been affected by the illegal counterfeiting of our products, and we have taken a strong stance against this criminal activity, such as conducting raids in co-operation with public authorities and organisations

Promote effective laws: Ricoh is an active member of Imaging Consumables Coalition of Europe, Middle East and Africa (ICCE). ICCE is working together with REACT, ACG and WCO (World Customs Organisation) to train customs across EMEA to seize the counterfeit products.

Education: Together with ICCE, Ricoh provides training and educational seminars to customs and governmental authorities to assist them to identify counterfeit Ricoh products. 

How to report suspected counterfeit products

If you suspect that you have purchased a counterfeit product, please report to us by filling the form below: 
* Mandatory fields

Price was too low
Product does not look genuine Ricoh product
Print quality was low
Other (please type in field below)
Less than 10pcs
More than 10pcs but less than 100pcs
More than 100pcs
Other (please type in field below)

For more information on how we use your data, please view our privacy policy.