Update: Statement regarding the Novel coronavirus (COVID-19)
In January 2020, a Ricoh Group Emergency Management Team was established for Covid-19. Ricoh’s response to the ongoing situation will follow guidance from the World Health Organization (WHO) and the Ministry of Health, Labor and Welfare of Japan. Ricoh determines the alert level of a situation on a region-by-region basis. All Group companies are instructed to respond based on the action plan that has been established for the wellbeing of group employees and their families, the continuous procurement of products and services, and business continuity.
Ricoh Company Policy
We have already implemented measures, and continue to update these, based on Ricoh’s business continuity approach to risks of this nature, including:
- Protecting the wellbeing of our employees and their families as a primary focus.
- Considering the potential for the impact on society by making responsible decisions to support the prevention and / or containment of the situation.
- Making every effort to continuously provide the services and products required by our customers.
- Making every effort to maintain business in affected areas.
- Responding in the context of a "very serious pandemic" where daily operations cannot continue to be carried out. Execution of business continuity planning.
Ricoh engineers, service personnel and on-site Ricoh staff
We have actively put in place business continuity plans to mitigate the impact caused by the spread of Covid-19 on Ricoh engineers, service personnel or on-site Ricoh staff working at customer locations.
Ricoh has invested heavily in creating a resilient and flexible infrastructure to support our ability to adapt to different working circumstances and we will make every effort to continue to deliver excellent service levels to our customers as the situation evolves. Our employees are following World Health Organisation and local government guidance to ensure they are prioritising the welfare of themselves and those they come into contact with whilst they carry out their work.
Supplies and spare parts
Ricoh maintains a good inventory of spare parts and supplies. We do not currently anticipate any disruption and Ricoh will continue to actively monitor and review this ongoing global situation.
Ricoh continues to receive daily shipments of spare parts. We have contingency plans in place to address any potential shortage should our supply chain for spare parts become impacted.
Supply of new products
Supply of toner
Advice for customer regarding cleaning devices and touchless device operation
Ricoh devices are similar to other electronic devices in your office. Please turn your device off before cleaning. We recommend cleaning the outside covers and screens with a non-static lint free cloth. An alcohol-based cleaning disinfectant (containing at least 70% isopropyl alcohol) can be used with a non-static lint free cloth, but DO NOT spray directly on the device’s surfaces or components, as getting liquid inside the device can damage the internal components.
For a comprehensive guide to cleaning your MFP, please refer to the Cleaning your Ricoh Multifunctional Printer (MFP) document.
Many Ricoh devices can be operated through ‘touchless’ controls via The RICOH Streamline NX mobile app. For more information, please refer to the RICOH Smart Device Connector App document.
Ricoh Group Employees
The welfare of our employees is of paramount importance and we continue to take every necessary precaution to reduce the spread of the virus. For all Ricoh employees, each of our regions are following the guidance of their appropriate local authorities to ensure we are acting responsibly and putting safety first.
Ricoh is in a strong position and we will continue to support both our employees and our customers as we move forwards together. As we continue to monitor the situation, if anything should change, we will provide an updated statement.
| About Ricoh |
Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.
With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).
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