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Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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Overview

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
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The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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Overview

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
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Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
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Update: Statement regarding the Novel coronavirus (COVID-19)

In January 2020, a Ricoh Group Emergency Management Team was established for Covid-19. Ricoh’s response to the ongoing situation will follow guidance from the World Health Organization (WHO) and the Ministry of Health, Labor and Welfare of Japan. Ricoh determines the alert level of a situation on a region-by-region basis. All Group companies are instructed to respond based on the action plan that has been established for the wellbeing of group employees and their families, the continuous procurement of products and services, and business continuity.

The Ricoh Group Emergency Management Team continues to actively monitor the evolving situation and making decisions accordingly based on the policies outlined below.

Ricoh Company Policy

We have already implemented measures, and continue to update these, based on Ricoh’s business continuity approach to risks of this nature, including:

  1. Protecting the wellbeing of our employees and their families as a primary focus.
  2. Considering the potential for the impact on society by making responsible decisions to support the prevention and / or containment of the situation.
  3. Making every effort to continuously provide the services and products required by our customers.
  4. Making every effort to maintain business in affected areas.
  5. Responding in the context of a "very serious pandemic" where daily operations cannot continue to be carried out. Execution of business continuity planning.

Ricoh engineers, service personnel and on-site Ricoh staff

We have actively put in place business continuity plans to mitigate the impact caused by the spread of Covid-19 on Ricoh engineers, service personnel or on-site Ricoh staff working at customer locations.  

Ricoh has invested heavily in creating a resilient and flexible infrastructure to support our ability to adapt to different working circumstances and we will make every effort to continue to deliver excellent service levels to our customers as the situation evolves.  Our employees are following World Health Organisation and local government guidance to ensure they are prioritising the welfare of themselves and those they come into contact with whilst they carry out their work.

Supplies and spare parts

Ricoh maintains a good inventory of spare parts and supplies.  We do not currently anticipate any disruption and Ricoh will continue to actively monitor and review this ongoing global situation.

Ricoh continues to receive daily shipments of spare parts.  We have contingency plans in place to address any potential shortage should our supply chain for spare parts become impacted.

Supply of new products

Ricoh maintains a good pipeline of new products and we do not currently anticipate any disruption to the order of new products.  We are working with customers on an individual basis to support the installation of new products as appropriate depending on local restrictions in place.

Supply of toner

We maintain a good supply of all toners and continue to receive regular shipments.

Advice for customer regarding cleaning devices and touchless device operation

Ricoh devices are similar to other electronic devices in your office. Please turn your device off before cleaning.  We recommend cleaning the outside covers and screens with a non-static lint free cloth. An alcohol-based cleaning disinfectant (containing at least 70% isopropyl alcohol) can be used with a non-static lint free cloth, but DO NOT spray directly on the device’s surfaces or components, as getting liquid inside the device can damage the internal components.

For a comprehensive guide to cleaning your MFP, please refer to the Cleaning your Ricoh Multifunctional Printer (MFP) document

Many Ricoh devices can be operated through ‘touchless’ controls via The RICOH Streamline NX mobile app.  For more information, please refer to the RICOH Smart Device Connector App document

Ricoh Group Employees

The welfare of our employees is of paramount importance and we continue to take every necessary precaution to reduce the spread of the virus.  For all Ricoh employees, each of our regions are following the guidance of their appropriate local authorities to ensure we are acting responsibly and putting safety first.

Ricoh is in a strong position and we will continue to support both our employees and our customers as we move forwards together.  As we continue to monitor the situation, if anything should change, we will provide an updated statement.

| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).

For further information, please visit www.ricoh-europe.com

© 2022 RICOH COMPANY, LTD. All rights reserved. All referenced product names 
are the trademarks of their respective companies.

For further information, please contact: 
Ricoh Europe PLC
Jack Gibson
E-mail: media@ricoh-europe.com
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