homeback to menu
Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
Discover more
seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
Discover more
Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
Discover more
Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
Discover more
Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
Discover more
Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
Discover more
Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
Discover more
Graphic Communication
Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
Discover all our office products & software
Overview

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
Get support
AV technology and management
Overview

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
Keep informed
News and events from Ricoh
The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
Learn more about Ricoh
Overview

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
Get in touch
customer and employee engagement
Overview

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
Discover the latest insights
Ricoh Insights - Overview

Three pitfalls to avoid in the race to business agility

By Javier Diez-Aguirre, Vice President, Corporate Marketing, Ricoh Europe

Ricoh Europe, 26 April 2018 – There is no single “true path” for innovation. In fact, there are as many ways to innovate as there are problems that need solving. 

The speed and complexity of today’s market means SMBs must be able to quickly make the most of new opportunities and proactively manage change that could threaten their very survival. To maintain a healthy business, it’s imperative that SMBs place agility at the heart of their organisation.

Today, understanding agility is key to long-term success. With an agile approach, SMB leaders can more easily pivot their business model, drop unpopular products and introduce new ones, and update the services they offer in response to changing customer expectations as and when they need to.

In the context of business, agility is both the mind-set and the ability to respond quickly to changing market pressures. New research commissioned by Ricoh Europe reveals that 75% of SMB leaders place ‘improving agility’ high on their business agenda. This is undoubtedly great news. But in the race to attaining agility there are pitfalls that even the most savvy SMB leaders might fail to avoid. Here are three areas to consider: 

  1. Processes that slow employees down and put them in a spin. Internal processes are in danger of becoming a ‘blind spot’ that too many SMB leaders ignore in their effort to become more agile. Our research found that 73% of SMB leaders failed to mention office processes when looking to improve their agility. Often these leaders forget that agility and process flexibility go hand in hand. This can only mean that internal processes are not scrutinised as rigorously as they should be. SMB leaders need to examine their company’s processes with a fresh eye. One way to combat this is by investing in new tools that update traditional physical and paper-based ways of working, such as e-invoicing and document management.
  2. Spending budgets on the latest craze, rather than what you need. Even though SMB leaders understand the importance of technology in helping them improve their agility, 37% say they lack the resources to invest in new technology. When budgets are limited, prioritising the right workplace technology investment is crucial to thriving in an increasingly fast-paced and digitally driven environment. Our research into the attitudes of employees towards new technologies revealed that 31% believe using old technologies is the single biggest factor stopping their business moving forward. For SMB leaders, identifying the technology that’ll have the most tangible long-term benefit for their staff rather than seeing it as simply an opportunity to save cost in the short-term.
  3. Steadfastly sticking to old habits. In business, the general preferred rule of thumb is a clear structure where all employees follow a set management framework. At face value, this model might initially make sense, but it leaves no room for employees that are bold, innovative thinkers to contribute creative ideas that will and deliver new visions for the future. It’s no surprise that this kind of management culture fails. Rigidity doesn’t allow businesses to capitalise on changes in the market. Ultimately, business decision-makers need to take a long-term view, replacing old managerial hierarchy (managing from the top to bottom) to new frameworks that encourage innovate ways of thinking and that empower employees to make quick, accurate decisions. After all, agility is a team game. 

Businesses might display agility at certain times, but if it’s not continuous it’s arguably just a form of crisis response rather than a truly agile mind-set. SMB leaders need to bear in mind that business agility is not a precise methodology but an ongoing process of interactions and collaboration toward greater outcomes. It’s a continuous learning process, one that enables the organisation to embrace change and deliver value to its customers.  

With the right attitude and approach from decision-makers, realising the full contribution of true business agility to their organisation’s overall growth is an achievable goal. SMB leaders need to be proactive in creating a fundamental shift. This starts with adjusting their mind-set to embrace new forms of leadership, technology and overall deliverables. 

For more information, visit www.ricoh-europe.com/thoughtleadership. 

| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

For further information, please visit www.ricoh-europe.com

© 2023 RICOH COMPANY, LTD. All rights reserved. All referenced product names are the trademarks of their respective companies.


For further information, please contact: 
Ricoh Europe PLC
Jack Gibson
E-mail: media@ricoh-europe.com
Homepage: www.ricoh-europe.com
Join us on Facebook: www.facebook.com/ricoheurope
Follow us on Twitter: www.twitter.com/ricoheurope
Follow us on LinkedIn: http://linkedin.com/company/ricoh-europe
Visit the Ricoh media centre at: www.ricoh-europe.com/press