Ricoh launches AV Managed Services to give customers control of meeting room and workplace experience
Services relating to AV remote control, monitoring and troubleshooting have been created to keep workplaces running. The three packages from Ricoh – ranging from purely reactive response to remote monitoring all the way to the most comprehensive option of proactive monitoring, control and support – allow for smarter use of energy consumption, room booking functionality and device management. They are each quick to deploy and underpinned by Ricoh’s extensive network of service engineers.
With a team of experts based at Ricoh’s AV Network Operations Centre in Warsaw, customers are supported with dedicated skills, tools and best practice in remote management. The facility forms a centre of excellence and single point of contact to ease customer burden and provide a dependable resource. The support provided also includes an easy to use request tool with correspondence handled personally by staff based at the centre.
David Mills, CEO, Ricoh Europe, says: “The current conditions are tough for businesses, regardless of size and industry. Crucially, our track record of delivering as-a-service solutions and ability to offer global coverage means that customers receive leading managed services technology and support regardless of the challenges ahead.”
Ricoh is leveraging market leading monitoring and control platform Utelogy to support customers in overcoming challenges brought about by the need for actionable intelligence. The platform supports Ricoh’s commitment to providing best in class user experience by proactively managing and monitoring the connected workplace.
Jonathan Mangnall, Managing Director EMEA, Utelogy, comments: “We are delighted to collaborate with such a reliable, renown and innovative technology partner with an unrivalled reputation for delivering outstanding managed services. Ricoh shares our obsession for delivering great customer outcomes and innovative solutions, which is why this is the perfect partnership. We look forward to a long and rewarding future of providing customers with the best meeting experiences augmented by world class robust support.”
Edward Hamilton, VP & General Manager, Communication Services, Ricoh Europe, adds: “This exciting development builds on our existing Managed Services for our Print, IT Services and Application Services. Our AV Managed Services customers are supported by a team of experts able to advise on the best way to optimise work environments. As a new centrally coordinated and managed service, we provide customers with a single point of contact for their AV deployment, procurement and technology needs now and into the future.”
For more information on Ricoh’s workplace technology capabilities click here.