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Ricoh Insights - Overview

Ricoh enhances IT Services to meet growing customer demands across EMEA

Ricoh Europe, London, 12 April 2018Ricoh has revised its IT Services offering across EMEA through the launch of an enhanced set of services and solutions for national and international organisations.

Ricoh’s transformed IT Services portfolio is built around three pillars. This includes ‘Workplace & Mobility’ for driving end-user productivity and agility, ‘Data Centre & Infrastructure’ for transforming and managing business critical IT, and ‘Information Management & Business Intelligence’ for making sense of data to drive business decisions. 

The new three pillar approach will be evident in Ricoh’s sales, customer relationship and support processes moving forward. All services offered, from design through to implementation, can be accessed via the most relevant pillar. 

In addition to a traditional on-premise infrastructure the new portfolio also includes the Ricoh Cloud Service Management offering; designed to support customers with public and hybrid cloud solutions. These services are based on industry-leading technologies and include robust security standards.

Alberto Mariani, Director of IT Services EMEA, Ricoh Europe, says: “At its core the Ricoh IT Services portfolio is based on the evolving needs of our customers. What sets our services aside from competitors’ is that we can offer global scale and reach whilst maintaining a personal and agile service through our local service centres. As part of our mission to empower digital workplaces we’ve seen the growing extent at which businesses are being tasked to work smarter and improve operational efficiency. From small business to multinational, our IT Services are designed to help businesses make best use of the resources available to them.”

Mariani adds: “IT Services isn’t a new space for Ricoh, we’ve been supporting and transforming workplace and datacentre IT infrastructures for many years, achieving $2.2bn revenue and employing 11,000 dedicated staff globally. Enhancing our IT Services is the next logical step in our evolution. It’s also a new way to drive customer value while helping people make their businesses faster, smarter and more secure.”

To underpin the ‘Data Centre & Infrastructure’ pillar Ricoh opened a dedicated Service Operations Centre in Warsaw in October 2017 to provide industry leading managed services and support. This includes proactive monitoring, security and management to protect customers’ business critical infrastructure 24/7. 

For more information visit www.ricoh-europe.com/its. 

| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

For further information, please visit www.ricoh-europe.com

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