homeback to menu

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
Discover more
seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
Discover more
Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
Discover more
Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
Discover more

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
Discover more
Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
Discover more
Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
Discover more
Graphic Communication
Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
Discover all our office products & software

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
Get support
AV technology and management

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
Keep informed
News and events from Ricoh
The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
Learn more about Ricoh

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
Get in touch
customer and employee engagement

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
Discover the lastest insights
Ricoh Insights - Overview

Print Service Providers and enterprises given marketing services boost with Ricoh and Quadient collaboration

Combined software expertise enables smoother management of large-scale campaigns 

Ricoh Europe, London, 30 March 2022 – Ricoh has joined forces with Quadient, a powerful force in customer communication related solutions, to enable Print Service Providers (PSPs) and enterprises to make a smooth transition into marketing service provision for large scale campaigns.
Print Service Providers and enterprises given marketing services boost with Ricoh and Quadient collaboration
Smoother transition into marketing service provision for large scale campaigns enabled by Ricoh and Quadient.

Quadient is an international company specialising in business process automation, customer experience management, and mailing equipment. Quadient Inspire software rapidly creates communication templates for physical and digital channels from a single design interface. Using a drag and drop approach, powerful communications can be built to share content and messages across multiple channels. 

RICOH ProcessDirector™, Ricoh’s automated end to end workflow management solution, offers tight integration with Quadient Inspire to manage the end-to-end processes. It combines its best in class production and output capabilities with Quadient Inspire’s omnichannel and customer journey mapping capabilities. This allows PSPs and enterprises to create and manage integrated omnichannel campaigns, combining physical and digital communications on the fly. This can include print, HTML 5 based web and e-mail, text, and even WhatsApp communications. The level of interaction achieved can be recorded and detailed in a complete campaign report and dashboard.

Both solutions are listed in the 2021 Gartner Market Guide for Customer Communication Management. The guide highlights vendors representative of the CCM market.

With RICOH ProcessDirector and Quadient Inspire, PSPs and enterprises can efficiently manage:

  • The end-to-end process and granular object level tracking.
  • Large scale campaign capabilities for sectors such as banking and utilities. 
  • High end composition and templating for a range of output channels.
  • Intelligent content targeting for the most engaging communication. 
  • Complex and visually appealing designs to capture interest.
  • A range of omnichannel delivery methods to enhance engagement rates.
  • Reports and dashboards for tracking, and the responsive coordination of campaigns.

Clive Stringer, Director Continuous Feed, High End Software, Ricoh Graphic Communications, Ricoh Europe, comments: “The software solutions combine to support PSPs and enterprises transforming into marketing services providers. This enables them to manage large scale complex campaigns. Working together RICOH ProcessDirector and Quadient Inspire provide a unified, end to end, integrated campaign approach for customer communications programmes of all sizes. Individualised data is collated accurately and presented in a visually pleasing way using responsive design. This ability to intelligently manage communications ensures the inclusion of relevant, interesting, and engaging content. Delivery via the preferred medium prompts greater interaction and response rates.”

Quadient Inspire is immediately available from Ricoh across EMEA.

For further information please visit www.ricoh-europe.com

| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

For further information, please visit www.ricoh-europe.com

© 2023 RICOH COMPANY, LTD. All rights reserved. All referenced product names are the trademarks of their respective companies.

For further information, please contact: 
Ricoh Europe PLC
Jack Gibson
E-mail: media@ricoh-europe.com
Homepage: www.ricoh-europe.com
Join us on Facebook: www.facebook.com/ricoheurope
Follow us on Twitter: www.twitter.com/ricoheurope
Follow us on LinkedIn: http://linkedin.com/company/ricoh-europe
Visit the Ricoh media centre at: www.ricoh-europe.com/press