Update: Notice on potential impact of Apache Log4j vulnerability towards Ricoh products and services
Last updated: February 17, 2022
First published: December 15, 2021
Ricoh Company, Ltd.
Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for its customers worldwide.
Ricoh is aware of the reported Apache Log4j remote code execution vulnerability CVE-2021-44228. Apache Log4j is an open-source logging JAVA-based library offered by Apache Software Foundation.
Servers operating with Apache Log4j are potentially threatened, allowing a third party to remotely access the server and execute remote code by sending modified data to exploit this vulnerability. https://logging.apache.org/log4j/2.x/security.html
Upon thorough investigations, Ricoh confirmed the following products and services that it develops, manufactures, and offers are not impacted by this vulnerability, as List 1. For affected products and services, including those affected by related vulnerabilities such as CVE-2021-45046, CVE-2021-45105, CVE-2021-4104, and CVE-2021-44832, Ricoh offers measures detailed below in List 2.
List 1: Ricoh products and services not affected by this vulnerability
|Office Products||Multifunction Printers/Copiers||Black & White MFP|
|Wide Format MFP|
|Printers||Black & White Laser Printers|
|Color Laser Printers|
|Gel Jet Printers|
|Printer based MFP|
|Remote Communication Gates||Remote Communication Gate A2|
|Remote Communication Gate A|
|Remote Communication Gate Type N/L/BN1/BM1|
|Software & Solutions||Card Authentication Package Series|
|Device Manager NX Accounting|
|Device Manager NX Enterprise|
|Device Manager NX Lite|
|Device Manager NX Pro|
|Enhanced Locked Print Series|
|Printer Driver Packager NX|
|@Remote Connector NX|
|Ricoh Smart Integration (RSI) Platform and its applications|
|RICOH Print Management Cloud|
|RICOH Streamline NX V2|
|RICOH Streamline NX V3|
|Commercial & Industrial Printing||Cutsheet Printers|
|Wide Format Printers|
|Software & Apps||RICOH InfoPrint® Font Collection|
|RICOH InfoPrint® PPFA|
|RICOH InfoPrint® WorkFlow|
|RICOH Web Enablement Solutions Suite|
List 2: Ricoh products and services affected by this vulnerability
The following products have been confirmed to be affected by this vulnerability.
|Continuous feed printers||RICOH ProVC70000||Fixed release can be provided for these products. Please contact your sales representative.|
|Software & Apps||RICOH InfoPrint Manager|
|RICOH TotalFlow BatchBuilder|
|RICOH TotalFlow Prep|
|RICOH TotalFlow Production Manager|
|Media Management Tool
Media Management Tool-E
|Updated program has been released for these products.
Please download the latest firmware from the regional driver download site.
For products and solutions from vendors other than Ricoh, we recommend customers confirm the latest information directly with relevant vendors.
Ricoh is committed to supporting customers across the globe, enabling them to operate Ricoh products equipped with the latest security settings. Please note that this page will be updated if there is a change in the status.
| About Ricoh |
Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.
With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).
For further information, please visit www.ricoh-europe.com
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