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Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
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Graphic Communication
Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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AV technology and management

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
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The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
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Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
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Ricoh Insights - Overview

Notice of the potential impact of vulnerability CVE-2022-42889

Last updated: Thursday, 03 November, 2022
First published: Tuesday, 25 October, 2022

Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for its customers worldwide.

Ricoh is aware of the reported "Apache Commons Text vulnerability" (CVE-2022-42889). A vulnerability in the variable interpolator of Apache Commons Text, a library for algorithms related to string processing, may allow arbitrary code execution if malicious input is processed. Please refer to the following URL for further details:

The list below shows our investigation status/result along with the vulnerability impact on Ricoh's major products and services.

Product/service typeCategorySubcategoryStatus
Office ProductsMultifunction Printers/CopiersBlack & White MFPNot affected
Color MFPNot affected
Wide Format MFPNot affected
PrintersBlack & White Laser PrintersNot affected
Color Laser PrintersNot affected
Gel Jet PrintersNot affected
FAXNot affected
Digital DuplicatorsNot affected
ProjectorsNot affected
Video ConferencingNot affected
Interactive WhiteboardsNot affected
Remote Communication GatesRemote Communication Gate A2Not affected
Remote Communication Gate ANot affected
Remote Communication Gate Type N/L/BN1/BM1Not affected
Software & SolutionsCard Authentication Package SeriesNot affected
Device Manager NX AccountingNot affected
Device Manager NX LiteNot affected
DocuwareNot affected
GlobalScan NXNot affected
Enhanced Locked Print SeriesNot affected
Printer Driver Packager NXNot affected
@Remote Connector NXNot affected
Ricoh Smart Integration (RSI) Platform and its applicationsNot affected
RICOH Print Management CloudNot affected
RICOH Streamline NX V2Not affected
RICOH Streamline NX V3Not affected
myPrintNot affected
SLNXShareNot affected
Certificate Enrolment ServiceNot affected
Commercial & Industrial PrintingCut sheet PrintersNot affected
Wide Format PrintersUnder investigation
Continuous FeedNot affected
Garment PrinterUnder investigation
Digital PaintingNot affected
Commercial & Industrial Printing SoftwareUnder investigation

We will update this page as we progress with the investigation.

| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

For further information, please visit www.ricoh-europe.com

© 2023 RICOH COMPANY, LTD. All rights reserved. All referenced product names are the trademarks of their respective companies.

For further information, please contact: 
Ricoh Europe PLC
Jack Gibson
E-mail: media@ricoh-europe.com
Homepage: www.ricoh-europe.com
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