Four in five workers expect employers to help them upskill as workplaces evolve

Four in five workers expect employers to help them upskill as workplaces evolve

Ricoh Europe report into the Future of Work highlights that despite optimism around the role of technology at work, employees expect employers to help extend their careers

Two thirds of European workers expect employers to help solve societal issues
Ricoh Europe, London, 26 November 2019 – Workers are confident they have the skills to thrive in their careers, but expect employers to help them adapt to changing work practices, according to research from Ricoh Europe. The research supports the new Future of Work report, produced by Arup, which explores how technology, collaboration and sustainability should be front of mind for those businesses looking to empower employees.
Despite the fact that automation and technology are likely to replace certain jobs in the future, a Ricoh Europe study of 3,000 European workers found that employees are open to the potential benefits that come with these changes. The majority (61%) are optimistic about the opportunities that technology will bring to the workplace, enabling them to work more flexibly and collaboratively. More than three-quarters (77%) are also confident that they have the necessary skillset to keep and progress their current job over the next ten years.
As organisations implement more tech-based solutions such as robotics and artificial intelligence into their workplace, the onus is on employers to ensure employees have the right skills to shape and extend their careers. Four out of five (81%) workers expect their employer to provide tools and training to adapt to new roles as technology changes.
David Mills, CEO, Ricoh Europe comments: “The speed of new technologies impacting the market is faster than ever before. This trend shows no sign of abating. It will continue to change how people work for the better, replacing laborious tasks and freeing people up to deliver higher-value, more fulfilling work. As older generations extend their careers and younger generations join the workforce, it’s only natural that employees of all ages expect their employer to harness the positive impacts from technology to upskill and empower them.”
While collaboration and flexibility will be central to the workplace of the future, the report dispels the myth that the physical office will be a thing of the past. Only 28% of workers said that offices wouldn’t exist in the next 10 years and that everyone would work remotely. However, nearly three-quarters (74%) of workers believe flexible working will be written into contracts in the future – and a third (32%) would take a 10% pay cut to work for an employer that embraces this practice.
Mills concludes: “The best workplaces put human collaboration and flexibility at the heart of their business. Breaking away from traditional ways of working could prove invaluable for organisations – helping to empower, motivate and ultimately retain talent. For example, at Ricoh’s global head office, we allow employees to spend time performing a different role within the business. It is proving to be a great way to help develop skills, share expertise and harness an open and inclusive culture.”
The Future of Work report analyses more than 100 sources to bring together best-in-class thinking and use cases on how work will shape employment. It finds that technology will fuel new modes of collaboration between humans, human and machines and machines with other machines (automation).

A closer look across Europe:

Employees are confident they have the skillset needed to keep their job for the next 10 yearsEmployers should provide the tools and training to help employees adapt to new technologiesEmployees willing to take a pay cut of up to 10% to work for an employer that embraces flexible workingEmployees are optimistic about the opportunities of technology in the workplace
UK67 %75 %28 %53 %
France77 %79 %34 %56 %
Germany76 %74 %30 %57 %
Italy82 %82 %38 %73 %
Spain84 %78 %42 %73 %
Netherlands80 %83 %17 %54 %
Learn more about the importance of putting people first in the Future of Work by downloading the full report visit
About the research: 3,000 office workers were polled between 30 August and 5 September 2019 by Opinium Research LLC. 500 Respondents were sourced from the UK, France, Germany, Spain, Italy and the Netherlands

| About Ricoh |

 Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimise business performance. 

Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organisational capabilities nurtured over its 85-year history. In the financial year ended March 2024, Ricoh Group had worldwide sales of 2,348 billion yen (approx. 15.5 billion USD). 

It is Ricoh’s mission and vision to empower individuals to find Fulfilment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realise a sustainable future.  

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