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Customers commend the evolution of Ricoh’s Business Process Services

Ricoh Europe, London, 01 December 2016 – The results from Ricoh Europe’s latest survey of its Business Process Services customers show that satisfaction is at an all-time high.

A total of 275 customers from Belgium, France, Germany, Ireland, Italy, Netherlands, Spain and the UK shared their views, including: 

  • The likelihood that customers would recommend Ricoh (88 per cent) 
  • The possibility customers would purchase from the company again (81per cent) 
  • Customer satisfaction around service delivery (86 per cent), account management (84 per cent) and managing change (82 per cent).

Ricoh customer Gaspare Arimondi, Purchasing & General Services, SIAD Macchine Impianti said: “Ricoh manages the production process, delivering accurately compiled document packs to our assembly line, ready for shipment. Because the documents are printed on demand, there is no wastage and we can easily incorporate last minute changes.”

Karen Adlard, Senior Contracts Manager, Telent, another Ricoh customer, commented: “Ricoh is a proactive supplier and constantly seeks to improve the services it provides. We particularly value the support of Ricoh’s print centre manager. It is great to have somebody on site who really understands our business needs.”

Edward Gower-Isaac, Vice President, Business Process Services, Ricoh Europe, added: “By harnessing Ricoh’s industry-specific expertise, we give workforces more time to focus on their core business. We work with our customers to enhance efficiency, improve business outcomes and deliver cost savings. By placing customers at the heart of everything we do – from product development to the evolution of our services – our collaborative approach helps them collate, manage and distribute business-critical information in the most effective way possible.”

Designed to support more efficient information flows, Ricoh’s Business Process Services help to restructure a company’s external communications and transition from solely paper-based to multi-channel formats.

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| About the survey |
Conducted by research consultancy firm TNS, the findings reveal an overall satisfaction level of 78.2 per cent up from 77 per cent in 2015 and 72 per cent in 2014. All percentages were calculated based on the ratings given by respondents ranging from one to five. A total of 275 respondents (up from 182 in 2015) from Belgium, France, Germany, Ireland, Italy, Netherlands, Spain and the UK who have purchased one or more Business Process Services from Ricoh completed the survey.

|About Ricoh|

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2020, Ricoh Group had worldwide sales of 2,008 billion yen (approx. 18.5 billion USD).

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For further information, please contact: 
Ricoh Europe PLC
Jack Gibson
Tel: +44 (0) 203 033 3766
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