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Ricoh Insights - Overview

Ricoh’s Managed Print Services named a global leader by Quocirca for sixth consecutive year

Analyst firm cites Ricoh’s broad portfolio and expertise, enabling it to address optimization across the workplace

MALVERN, PA, August 2, 2017 - Ricoh today announced that it has maintained a leadership position for the sixth consecutive year in Managed Print Services (MPS), according to a report from analyst firm Quocirca entitled “Managed Print Services Landscape, 2017.”*1 Ricoh’s global infrastructure, long cited as one of the key factors in the company’s market leadership in empowering digital workplaces, has only improved, according to the report. Quocirca notes Ricoh’s greater global alignment and process consistency enforcement for its project management as one of the major enhancements to an already market-leading company.

In the report, Quocirca notes Ricoh’s use of one of the market’s largest service operations, with more than 30,000 service professionals operating in 198 countries and covering 95 percent of Fortune Global 500 customers. Among the reasons cited for Ricoh’s global service successes is its adaptive model, which is supported by solutions architects who leverage industry expertise to evaluate customer requirements in moving to environments that are less paper-dependent.

“This year, Ricoh continued to improve its credentials to serve the evolving workplace,” said Louella Fernandes, Associate Director, Quocirca. “Quocirca recognized Ricoh as a leader among MPS providers because of its work to align its global and regional strategies to address the diverse needs of both enterprises and SMBs by offering a wide range of scalable services, which both feature and build upon MPS.”

Ricoh’s MPS offerings operate under its Ricoh Managed Document Services (Ricoh MDS) portfolio, supported by five regional MDS competency centers to help provide continuity and quality of service. Ricoh works with its customers to adapt and optimize information processes to boost efficiency and address information security concerns, enabling enterprises to tackle the rising costs associated with an unmanaged print infrastructure.

The report spoke highly of Ricoh’s centrally managed multivendor infrastructure which enables real-time check-ins on print fleet status, gathering of important data and generation of reports for comparison against benchmarks and SLAs. This comprehensive, transparent, multivendor approach is characteristic of Ricoh’s body of work in the MPS space. Ricoh offers customers a wide range of services, including Application Services, Business Process Services, Communication Services, Intelligent Delivery Services, Learning Services, Legal Document Processing and eDiscovery Services, IT Infrastructure Services, MDS, Production Printing Services, Sustainability Management Services and Workplace Services to help manage their unique needs. 

“We are honored that Quocirca has recognized Ricoh as a leader in the managed print services space for the sixth year in a row,” said Mona Abutaleb, President and CEO, mindSHIFT, and Executive Vice President and General Manager, Office Services Business Group, Ricoh Americas. “Additionally, we were pleased to see Quocirca’s recognition of our efforts to better align our global infrastructure to help individuals work smarter around the world. The ways in which we use and interact with information in today’s digital workplaces are evolving at an unprecedented pace. Leading the way to helping our customers succeed now and into the future is a true honor.” 

For more information on Ricoh’s MDS strategy, delivery framework or services portfolio, visit http://services.ricoh.com/services/managed-document-services.

*1 Quocirca, “MPS Market Landscape, 2017”

| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

For further information, please visit www.ricoh-europe.com

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