Report

Ricoh recognised as a Leader in IDC MarketScape: Worldwide Cloud Managed Print and Document Services Hardcopy 2024 Vendor Assessment

Ricoh is proud to be named a Leader in IDC MarketScape: Worldwide Cloud Managed Print and Document Services (MPDS) Hardcopy 2024 Vendor Assessment.

 
We believe this recognition underscores the value of our investments in delivering seamless printing capabilities, proactive issue remediation, and easy-to-use tools and technologies to help businesses modernise their print infrastructures — further solidifying our commitment and leadership in Managed Print Services.
 
Why Ricoh was recognised as a Leader
The 2024 IDC MarketScape recognises Ricoh for the following strengths: 
  • Portfolio breadth 
  • Implementation and delivery
  • Extended services 
  • Geographic footprint
  • Global alignment
As one of our key differentiators, the report highlights:
“Ricoh continues to show leadership in driving workplace innovation across all areas of the print and document ecosystem. With a focus on improving access to pertinent information in both digital and nondigital forms, Ricoh looks to foster business adaptability, enhance human interactions, and support success in the hybrid working environment.”

Beyond print, Ricoh has a broad portfolio of workplace experience and process automation solutions designed to give organisations accessible, innovative and more seamless ways of working. Additionally, the IDC MarketScape noted:

“Ricoh has established one of the industry's more feature-rich MPS programs, supported by an efficient and integrated global service delivery model. Ricoh's MPS programs stand out in several key areas, including multivendor device support, global MPS coverage, and versatile options for on-premises or cloud-based print, output, and device management.”
 
Read the IDC MarketScape excerpt here:

As organisations continue to make investments in their digital transformation (DX), the demand for cloud services has surged. And with printing still a crucial element in many organizations, cloud-based MPS is emerging as a highly accessible solution for businesses, regardless of size or industry to help solve their most pervasive challenges.

According to the IDC MarketScape report, businesses are under increasing pressure to:

  • Modernise legacy systems to ensure high availability, scalability and security
  • Manage dispersed devices and support distributed workforces without straining IT resources
  • Have full visibility into their print environment, including performance, usability and security risks
  • Implement more sustainable print management practices and policies
 Ricoh: A Partner for Hybrid Working and Sustainability

What is the IDC MarketScape?

The IDC MarketScape is a comprehensive study that evaluates vendors in a specific market based on their strategies and capabilities. The 2024 IDC MarketScape for Worldwide Cloud Managed Print and Document Services Hardcopy focuses on hardcopy equipment manufacturers offering cloud-based print services. This report provides businesses with insights into vendors' performance, helping them identify trusted partners for their print modernization initiatives.

The evaluation framework examines both quantitative and qualitative factors such as:

  • Vendor strategies for deploying and delivering cloud-based print services
  • Capabilities to support hybrid workforces with secure, scalable solutions
  • Innovations in AI, workflow automation, and sustainability
  • Breadth of offerings, from secure cloud printing to enterprise content management (ECM)
What is the IDC MarketScape?

SOURCE: “IDC MarketScape: Worldwide Cloud Managed Print and Document Services Hardcopy 2024 Vendor Assessment” by Robert Palmer, November 2024, IDC # US51572924.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market.  The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.