Report
Ricoh recognised as a Leader in IDC MarketScape: Worldwide Cloud Managed Print and Document Services Hardcopy 2024 Vendor Assessment
Ricoh is proud to be named a Leader in IDC MarketScape: Worldwide Cloud Managed Print and Document Services (MPDS) Hardcopy 2024 Vendor Assessment.
The 2024 IDC MarketScape recognises Ricoh for the following strengths:
- Portfolio breadth
- Implementation and delivery
- Extended services
- Geographic footprint
- Global alignment
As organisations continue to make investments in their digital transformation (DX), the demand for cloud services has surged. And with printing still a crucial element in many organizations, cloud-based MPS is emerging as a highly accessible solution for businesses, regardless of size or industry to help solve their most pervasive challenges.
According to the IDC MarketScape report, businesses are under increasing pressure to:
- Modernise legacy systems to ensure high availability, scalability and security
- Manage dispersed devices and support distributed workforces without straining IT resources
- Have full visibility into their print environment, including performance, usability and security risks
- Implement more sustainable print management practices and policies

What is the IDC MarketScape?
The IDC MarketScape is a comprehensive study that evaluates vendors in a specific market based on their strategies and capabilities. The 2024 IDC MarketScape for Worldwide Cloud Managed Print and Document Services Hardcopy focuses on hardcopy equipment manufacturers offering cloud-based print services. This report provides businesses with insights into vendors' performance, helping them identify trusted partners for their print modernization initiatives.
The evaluation framework examines both quantitative and qualitative factors such as:
- Vendor strategies for deploying and delivering cloud-based print services
- Capabilities to support hybrid workforces with secure, scalable solutions
- Innovations in AI, workflow automation, and sustainability
- Breadth of offerings, from secure cloud printing to enterprise content management (ECM)

SOURCE: “IDC MarketScape: Worldwide Cloud Managed Print and Document Services Hardcopy 2024 Vendor Assessment” by Robert Palmer, November 2024, IDC # US51572924.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.