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CASE STUDY

Driving efficiency and improving customer experience with a digital transformation platform

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Microsoft cloud-based technology platform launches innovative digital services to increase efficiency and facilitate secure people mobility

Ricoh digital transformation services have enabled Trafford Housing Trust to change its IT environment radically. It has established a Microsoft cloud-based technology platform for launching innovative digital services that increase efficiency, facilitate secure people mobility and improve the customer experience.


“The Ricoh solution has been a fundamental factor in transforming the way we work and deliver services to customers. It is the avoidance of issues like down time, slowness, poor performance, and not having effective remote access that are crippling to a business. On the positive side, we’ve now got some great tools that enable better collaboration, closer working and building data accuracy so we have the right information at the right time to the right person.”

Julian Massel, Director of Technology, Trafford Housing Trust

 
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Summary

  • Challenge: Business Sustainability, Information Security, Governance and compliance, Flexible working, Digital workflows and processes, Customer Engagement
  • Industry: Other
  • Business size: Small & Medium Business
  • Service Line: IT Infrastructure Services

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