CUSTOMER STORY
Serviced office provider delivers a premium client experience with cloud print management
Company Profile
This workspace service provider offers offices fully equipped with high-speed WiFi and state-of-the-art office equipment, and attracts a diverse clientele from many industries. The growth in hybrid working following the pandemic has increased demand for its flexible workspaces, and to ensure a first-class client experience, the company is always looking to enhance its facilities.
Challenge
This workspace service provider offers offices fully equipped with high-speed WiFi and state-of-the-art office equipment, and attracts a diverse clientele from many industries. The growth in hybrid working following the pandemic has increased demand for its flexible workspaces, and to ensure a first-class client experience, the company is always looking to enhance its facilities.
Solution and Benefits
Working with Ricoh business partner SG Solutions, the workspace service provider deployed RICOH Smart Integration Control+ to solve its print management challenges. Rather than the complication of connecting each user to the local network and then finding the relevant device, clients now print directly to their chosen printer via the cloud-based solution, eliminating frustration and cutting support requests. At the end of each month, RICOH Smart Integration Control+ offers a digital view of all client printing, scanning, and copying, with totals ready to transfer to bills quickly and easily.
''From the start, SG Solutions have been great to work with, always on hand to provide valuable guidance rather than trying to sell us more items. Ricoh has become my go-to provider for print solutions, as the performance of the devices has been excellent. With the addition of the RICOH Smart Integration Control+ solution, we are fulfilling our promise to clients of a premium experience every time they use our office facilities.''
Spokesperson
Southern European Workspace Service Provider
