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CASE STUDY

International hotel group entrusts Ricoh with digital transformation project

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Collaborative meeting room services improve productivity and agility

The company
NH Hotel Group is a Spanish multinational hotel company founded in 1978 and headquartered in Madrid. It operates more than 350 hotels in 28 markets, including top city destinations such as Amsterdam, Barcelona, Berlin, Bogota, Brussels, Buenos Aires, Düsseldorf, Frankfurt, London, Madrid, Mexico City, Milan, Munich, New York, Rome and Vienna. 

The challenge
The NH Hotel Group was looking for a partner to enhance their guest services and customer experience, and at the same time improve their business efficiency by adopting new and smarter ways of working.

The solution
The wide-ranging workplace transformation project encompasses the introduction of collaborative meeting room services in the group’s headquarters in Madrid, as well as the provision of managed print services throughout all NH Hotel Group hotels and offices.
Managing the implementation programme, Ricoh will install more than 1,200 multifunctional devices and printers at sites across Europe. Ricoh’s collaborative meeting room services, which include a web-based booking system and digital room signage, are already in daily use.


"At NH Hotel Group, we are committed to innovation. Ricoh’s digital expertise, flexible approach and global reach is helping us to drive group-wide improvements in productivity and agility. Their collaborative meeting room solutions allow us to work more productively and adapt more rapidly to the changing needs of the market and our customers." 

Alu Rodríguez, Senior VP Business Transformation, NH Hotel Group



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