Customer Story
Keratsini Municipality enables 24/7 citizen document access
Company:
The Municipality of Keratsini – Drapetsona provides local government services to around 90,000 people. The Municipality’s responsibilities include the administration of social, health, culture, sport, education, environmental, and cleaning services to the towns of Keratsini and Drapetsona in the Piraeus region of Central Greece.
Challenge:
Collecting paperwork from Keratsini Town Hall created inconvenience for citizens and the Municipality. Citizens could only collect items during official opening hours in the working week, while Municipality employees would spend time locating the right documents. The Municipality now wanted to offer a self-service model, enabling citizens to pick up items immediately, without having to search for the right people to provide forms.
Solution & Benefits:
The Municipality selected Ricoh Smart Lockers, which offered the ideal combination of digital innovation and intuitive self-service. Citizens can now collect forms any time, 24/7, without being restricted to official opening hours. The Ricoh Smart Lockers have also improved internal efficiency at the Municipality, as employees no longer spend time handing out forms, and instead simply drop off the paperwork for collection.
“Working with Intertech to introduce the Ricoh Smart Lockers has been a real win-win scenario: we are achieving our objective of delivering better services to local people, and our employees have more time for value-add work.”
Konstantinos Tsefalas
General Secretary
