CUSTOMER STORY
Motor Insurer's Fund of Cyprus drives operational efficiency with a streamlined digital workflow for managing claims.
The Company:
Established in 1969, the Motor Insurers’ Fund of Cyprus (MIF) provides compensation to third parties injured or suffering loss in road accidents involving uninsured, unidentified, or insolvent-insured vehicles. Based in Nicosia, the non-profit organisation is funded via a flat charge levied on all vehicles in Cyprus insured by its members.
Challenge:
Every case handled by the MIF involves a variety of documentation such as correspondence from lawyers and insurers, official claims forms, police reports, accident scene photos, medical reports, repair bills, and more. In the past, the claims handling process was almost entirely paper-based—an approach that was time-consuming, inefficient, and costly, as documents were sent to a third-party storage provider for long-term retention.
Solution & Benefits:
After assessing potential solutions, the MIF decided to work with Ricoh business partner Tsiakkastel Office Solutions Ltd and to use DocuWare Cloud to design a digital process for claims handling. The new workflow has improved efficiency, productivity, and scalability, and unlocked significant cost savings. Plus, the project has had a positive impact on the quality of service that the MIF can deliver to claimants and the wider insurance and legal sector.
“DocuWare is often saving me several hours every day. Of course, it depends on the nature of each case, but I could typically settle around five claims per day when working with paper documents; I sometimes get through eight with everything digitised and in one system.”
Charalambos Demetriou,
Assistant Claims Manager, Motor Insurers’ Fund of Cyprus
