Leading Insurance Company
Leading Insurance Company

CASE STUDY

Outsourcing document processes underwrites business success

Optimising document processes has improved customer service levels and eliminated business risk.

Ricoh provides outsourced document services for a leading Fortune Global 500 insurance company. Ricoh processes more than 60 million documents a year for the insurer, using closed loop production systems which eliminate business risk. Outsourcing mission critical document processes to Ricoh improved customer service levels and reduced costs.



"We have a customer focused business with mission critical document processes. Optimising document processes has improved customer service levels and eliminated business risk. Ricoh’s service-based approach is saving us money and driving improved shareholder return."

Executive Sponsor, Fortune Global 500 Insurance Company



Summary

  • Challenge: Digital workflows and processes, Customer Engagement, Governance and compliance
  • Industry: Financial Services
  • Business size: Large business
  • Service Line: Business Process Services

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