Leading Debt Management Company
Leading Debt Management Company


Tightening portfolio control with DocuWare

Saving time and managing operations more quickly and efficiently

This leading debt management and restructuring company operates in 13 countries across Europe and is headquartered in Stockholm, Sweden.

Every month it receives more than 140,000 documents at its main European locations. But with items stored across different folders and many local partners handling scanning and archiving, case handlers lacked visibility into incoming documents, while admin costs and regulatory risk increased.

The company  approached vendors for an enterprise content management (ECM) system. Supported by Ricoh Business Process Services (BPS), the conversation moved beyond the immediate software request to address the company’s Europe-wide challenges, proposing a standardised model with one partner managing all document capture and management workflows. Through consultative engagement, and despite aggressive competition, the company realised the significant benefits of committing to Ricoh’s combined Digital Mailroom Services and DocuWare solution.

"This customer identified that Ricoh offered genuine expertise in large-scale document management and business process optimisation projects. Plus, the company appreciated our open and collaborative approach. Whenever needed, we went the extra mile to join calls with the company to help consult and advise and keep things moving forwards"

Richard Jones, Sales Director, Business Process & Application Services, Ricoh


  • Challenge: Digital workflows and processes
  • Industry: Financial Services
  • Business size: Large business
  • Service Line: Business Process Services

Let’s connect

Talk to a Ricoh expert

Get in touch with one of our consultants and find out how we can help your business.

Contact us