Horizon Underwriting Managers is one of the leading insurance companies in South Africa's marine and shipping industry. Twenty-six employees, in Johannesburg, Durban and Cape Town, work on custom solutions for the unique kinds of risks found in the marine sector, including insurance for import/export of goods, transport within South Africa, solutions for marine liability issues, and hull policies for commercial and private boats.
Insurance issues in shipping are very individual; every agreement is unique to individual needs. So it is no surprise that the time and effort required to prepare each contract is high. In the past, employees had to repeatedly rework drafts, print them out, sign them and only then send to the customer. In addition, the process was particularly time consuming since many customers requested copies of the contract.
Leading a double life on paper and email is now a thing of the past. A document management system, like DocuWare
gives them completely digital document processing power.
"Even in the lockdown of the Covid-19 crisis, we were able to continue our business without restrictions. Our employees are able to easily our digital document pool whilst working from their homes across the country. Thanks to faster processing times, we can offer our customers better service. At the same time, we can handle a higher volume of business with the same resources."
Paul March, President, Horizon Underwriting Managers