CUSTOMER STORY
Linen-maker delivers a faster, more satisfying customer experience
Company introduction:
Based in Austria, HERKA Frottier is a leading manufacturer of high-quality terry weaving textile products. With 80 employees, HERKA operates 21 latest generation weaving looms in a fully digitised plant and produces up to 12,000 towels per day.
Challenge:
HERKA runs one of the most advanced weaving lines in Europe to deliver fluffy, highly absorbent and durable towels. However, many back-office processes were still paper-based, and many tasks involved inefficient processes. HERKA therefore looked to modernise workflows and consolidate documents and data across its business, from pre-sales and sales to order management, logistics and aftersales services.
Solution and Benefits:
To create more intelligent workflows, HERKA selected DocuWare Cloud from Ricoh. Using DocuWare Workflow Manager and Workflow Designer and DocuWare Forms tools, HERKA implemented dynamic and interactive processes that collect data across different steps, before consolidating all information in one central, easy-to-search location. With DocuWare, employees across the company are now saving time, working more productively, and can deliver more responsive service to customers.
“DocuWare Cloud offers great value for money, with a wide range of integrated modules. This was important for us, as it gives us the flexibility to use all the available features and tools without having to worry about additional licensing agreements and costs.”
Fabian Weigl, Controller and Application Manager, HERKA Frottier
